Role PurposeThe Sales Support Specialist will have the exciting opportunity to join a newly formed, customer-centric team, the EXA Customer Hub (ECH). The ECH will be critical to the EXA journey by ensuring our customer experience is the best in the industry. In partnership with newly appointedInside Sales and Sales Engineers, the ECH will work in tight partnership and across the business to wow EXA's customers with unwavering support on an unmatched network.It is a unique opportunity to help build and grow an organisation while contributing to EXA's long term success. By joining the ECH, you will embark on an unrivalled journey that will prove both inspiring and rewarding as we learn, build and improve as a unified team while keeping customers at the front of everything we do.The Sales Support team is responsible for deals that require expertise and support to process quote, order and project requests in EXA's CRM Salesforce. The successful applicant will possess strong critical thinking and decision-making skills. Your work will play a major role in maximising the fast paced support function to all sales channels. You will have the ability to make independent decisions working within established guidelines demonstrating a Can Do attitude with a good eye for detail.. The ideal candidate will be excited to collaborate with our regional sales teams to provide first class support. You should be comfortable gaining experience interacting externally with clients as the role will involve direct contact with clients and key stakeholders where resolution at first touch point is essential.Key responsibilitiesThe successful candidate will:Be a team player in a cross functional role by providing a primary point of contact for day-to-day support across EXA's largest customers and their Account ManagersCreate customised Salesforce reporting that provide insights into Sales Reporting, Sales Account Planning, Revenue at Risk, Churn and Ad-Hoc requestsDevelop an understanding of the telecommunications industry, EXA's product offerings and the cost base of EXA's service offeringsManage multiple requests simultaneously and prioritise accordingly through execution. These include but are not limited to:Being a customer advocate alongside the Account Manager on their service and billing questionsCreating new client accounts and associated billing accountsCreating billing tickets, circuit inventory reporting to address billing issues and support Service AssuranceEscalation follow through and Quarterly Business Review assistanceMaintaining and updating account contact listsOrder entry into EXA's CRM SalesforceSupporting data integrity and process data enrichment in Salesforce by ensuring all services, terms and conditions are adequately representedSupporting quoting activities through generation and troubleshootingCo-ordination with collection and billing teams on ongoing ticketsExporting and concluding internal or external reports where requiredReviewing contractual Service Level Agreements, in coordination with the Account Manager, and credit request processingManaging a queue of ad-hoc support requests on an as needed basisIndividual ProfileThis is a cross functional role with visibility across the business. It is essential that the candidate is able to build and maintain strong relationships internally and externally. This is highly beneficial in understanding and troubleshooting the prospect to order process. They should also have strong attention to detail, be highly organised, and adaptable whilst moving quickly and efficiently in a fast-pacedenvironment.Inaddition, we require the following skills and qualities:Professional and articulateAble to communicate effectivelyMathematical aptitudeAbility to work under pressure and to tight deadlinesStrong attention to detailFlexible and self-motivatedTeam playerFluent written & spoken EnglishExperience in Microsoft OfficePrevious experience in an order or data entry capacityDesirable CriteriaKnowledge of Telecoms an advantageSalesforce experience an advantageExcel experience an advantageOur Working EnvironmentWe are committed to working in the location where we do our best work. As a small and growing company with great offices in great locations, most employees will aim to be in the office 3 days a week and 2 days working from home/ other locations.Here at EXA, we believe the future includes everyone, we are open to all applications to create an environment and culture that includes one and all. We are a proud global community, that wants to drive diversity of thought though our employees and culture. We want you to come as you and make yourself and EXA successful.Due to the amount of applications, we may not be able to respond to all applicants. If you do not hear from EXA in 3 weeks after applications, you have been unsuccessful.All successful applicants will go through background screening