Job Opportunity
We are seeking a highly skilled and motivated individual to join our team as a Sales Support Specialist.
This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and supporting sales teams in a fast-paced environment.
Fully Onsite role with varied tasks, including handling rental and sales queries, processing orders and payments, maintaining customer records, and coordinating logistics.
* Manage internal meetings and company events, contributing to an engaging workplace atmosphere.
* Support the sales and management team with various requests, ensuring efficiency and effectiveness.
Key Responsibilities:
* Collaborate with the sales and management team to identify and implement process improvements.
* Analyze and resolve customer inquiries in a professional and timely manner.
* Coordinate private rental queries from initial contact through to delivery, including quotation and payment processing.
* Prepare and issue accurate sales quotes, documenting all customer requirements and pricing details.
* Process sales orders and coordinate with relevant departments for timely fulfilment and delivery.
* Securely handle customer payments for rental sales in accordance with company procedures.
* Set up and maintain new customer accounts in ERP and CRM systems, ensuring accuracy and up-to-date records.
* Address and resolve customer queries professionally, striving for excellent service and customer satisfaction.
* Provide pricing updates and assist with pricing strategies for the sales team.
* Oversee internal meeting arrangements, including bookings and refreshments.
* Organise engaging company events, including holiday parties and team-building activities.
* Provide phone support, triaging incoming calls as needed.
* Welcome external visitors, ensuring proper check-in and health and safety protocols are followed.
* Prepare monthly reports as required and maintain training management logs for sales-related activities.
* Handle ad hoc administrative tasks and liaise with internal departments to resolve daily issues.