We are currently recruiting for Passenger Service Agent to join our Front of house airport ground operations team in Dublin Airport. This frontline role is essential in delivering excellent customer service and ensuring safety, security and efficiency for all customers.Key Responsibilities:Provide exceptional customer service at check in, boarding and arrivals hall.Assist passengers with check-in procedures, luggage handling, and boarding processes.Assist with passport and visa verification in accordance with airline and immigration rules.Ability to deal with problems when they occur.Manage check in procedures, seat allocation and issuance of boarding pass.Handle and tag baggage and support with lost/delayed baggage.Ensure strict adherence to safety and security protocols at all times.Support passengers during flight delays, cancellations, or irregular operations.Liaise with airlines, ground staff, immigration and security.Motivated individual who thrives in a fast paced environment where no two days are the same.Adhere to the Fenix uniform and grooming standards.Candidate Requirements :Strong communication and interpersonal skills.Previous customer service or airport experience (advantage)Ability to remain calm and professional under pressure.Excellent personal grooming and professional appearance.Strong timekeeping and reliability for shift based work.Fluent in English ( additional language an advantage)Pass a 5 year background check and Garda Vetting process.Eligible to live and work in the E.U.Benefits:Competitive compensation package with opportunities for advancement.Comprehensive training and ongoing support to enhance skills and knowledge.Employee discounts in the loopCollaborative and inclusive work environment with opportunities for professional growth and development.Full uniform providedCompany Pension SchemeFree on-site car parkingJob Type: Full-time/Part-time- PermanentPay: €16.00 per hourJob Types: Full-time, Part-timePay: €16.00 per hourBenefits:Company pensionEmployee discountOn-site parkingSick payWork Location: In person