Job Title:
We are seeking an exceptional Night Auditor to join our team in a reputable 3-star or 4-star hotel. As a Night Auditor, you will be responsible for providing excellent service to guests by assisting the Front Office Team throughout the night shift in relation to hotel and guest security, reception duties as well as maintaining high standards of cleanliness and sanitization throughout the hotel.
About the Role:
The successful candidate will have the ability to work on their own initiative, as well as being capable of working as part of a team. A warm, friendly and approachable personality when dealing with fellow staff and guests is essential. The ideal candidate must have previous relevant experience in a 3-star or 4-star hotel, including experience of night audits. Excellent written and oral communication skills are also required.
Key Responsibilities:
• Reception duties including check-in/check-out
• To ensure all guests' queries are handled promptly and efficiently
• Completing the night audit for the hotel and overall operations of the hotel
• Ensure regular night-shift duties are completed including Room Service, residents bar and cleaning duties
• To assist the Night Manager in implementing and enforcing financial controls throughout the front office
• Set up and clean meeting rooms as required
• Clean all public areas
• Ensure effective handover to the day Reception shift
• General basic maintenance reporting for the day shift
• Organize and distribute luggage for group departures
• Responsible for the cleaning and sanitization of areas in the hotel including lobby, back office, stairways, restaurant and bar floor, public and staff areas, and meeting rooms
Benefits:
Working for us means you are joining an international company with numerous benefits, such as:
- Travel: Up to 40 nights per year at discounted rates and 50% off F&B in our hotels around the world. Plus up to 70 nights of discounts for your family and friends
- Career Development & Progression within the hotel
- Membership to Living Well Health Club & Gym Development
- Holidays: 29 days holiday (including public bank holidays)
- On-shift complimentary meals on duty and uniforms provided