Posted: 18 June
The role
Job TitleOnsite EngineerLocationAshbourne, County Meath, IrelandJob SummaryThe Onsite Engineer is responsible to support the installed robotic and automation systems. The role includes monitoring, reporting and taking necessary corrective action to rectify issues to ensure all hardware and software components are functioning as required.QualificationsBachelor’s degree or diploma in Electrical, Electronics, Mechanical, Mechatronics, or a related engineering discipline.Experience1-4 years of hands‑on experience with automation equipment, robotics systems, or industrial control systems.Experience of working in warehouse automation or industrial robotics is preferable.Prior experience with AMR/AGV systems or large‑scale field implementations is an added advantage.Detailed Roles & ResponsibilitiesDaily Operations MonitoringMonitor Tower / Grafana / MD dashboards.Check bot online/offline status.Monitor alarms & task backlog.Ensure smooth task & operation flow.Recover bots from error / warning state.Escalate immediately critical abnormalities.Create support tickets for each incident and follow up till closure.Breakdown & Corrective MaintenanceDiagnose hardware/software failures.Replace faulty components.Verify fix & perform diagnostics before releasing the bot from maintenance to operation.Document each incident & corrective action.Support RCA for recurring issues.Capture photos/videos and log evidence for all incidents.Update support & engineering tickets with corrective actions.Preventive MaintenancePerform routine inspections (lubrication, bolt torquing, belt tension, sensor cleaning) according to the OEM schedule.Clean sensors & inspect mechanical parts.Inspect charger & battery condition.Test safety systems (E‑stop, interlocks).Maintain PM records.Remote Debugging SupportDownload and share logs with remote support team.Capture and share photos/videos during incidents.Support on remote troubleshooting calls.Execute troubleshooting by remote teams.ECN ImplementationCoordinate and execute engineering change notices (hardware/software retrofits) ensuring minimal production disruption.Maintain a record of ECN completion & pending status.Safety Audit & ValidationStrictly enforce and perform lockout/tagout procedures.Safety gate interlock checks and light curtain testing.Ensure no safety controller & bypass at site without customer approval.Periodic safety sensor validation.Ensure safe isolation before maintenance.Report and document safety incidents immediately.Deployment SupportSupport firmware/software upgrades.Verify correct version after the upgrade and confirm system stability.Perform & support validation test cases after the upgrades.Maintain configuration & version records.Ensure system backups before any upgrades.Spares TrackingMonitor critical spare stock.Initiate replenishment before stock‑out.Maintain spare consumption record.Tickets and ReportingCreate and manage technical tickets for every incident, breakdown, or maintenance request.Summarize work done, machine status, downtime hours, and pending roadblocks.Share daily/weekly status reports.Maintain breakdown and PM records.Publish and highlight the open issues list.Customer & Remote CoordinationAct as single site POC.Coordinate and maintain good relationship with operations & maintenance team.Share system & breakdown updates.Escalate critical issues.Ensure the shift handover with all details (if applicable).
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