Job Purpose
The Network Relationship Manager will be a motor industry technical professional who works to build, maintain and strengthen Ayvens relationships with our suppliers. They will build strong professional relationships, using a structured approach, based on performance indicators and benchmarks, to improve cost control, quality and enhance our network. They will identify key areas for improvement for cost control, quality of repair, parts supply and specialised repairers. They will support decision making on steering controls, reporting requirements, and network expansion.
Tasks
Compliance with Service Level Agreements Supplier Performance based on:
* Escalation point for Vehicle of Road (VOR) control
* Monitor and control long term SMR rental costManage Supplier KPI pack to include VOR days and cost per repair
* Manage and monitor use Ayvens Flexi fleet for SMR long term hires
* Engage as required with external hire companies
* Monitor, report and control Supplier parts discounts
* Monitor and advise on Network capacity for both OEM and Independent Suppliers
* Identify areas of improvement and network expansion
* First point of contact with manufactures for escalation of warranty repairs
* Audit based on maintenance & tyre mystery shopping
* Audit supplier's & implement action plans to address areas of concern, whilst maintaining records and reporting to management.
* Ensure all complaints/communications are dealt with, adhering to the company policy, procedure and within agreed timing & guidelines.
* Undertake accurate detailed monthly and quarterly reports on supplier performance
* Undertake any reasonable role related duties which may be required from time to time by line manager.
This role will be measured on specific KPI targets not limited to but including cost reduction in a number of targeted areas
* Reduction in hire days
* Reduction in VOR days
* Increase in parts discounts
* Flexi fleet utilisation
Knowledge, Skills & Experience
* Automotive technician qualification and motor trade experience essential.
* Full clean driving license essential.
* Experience working in a corporate environment, dealing with management, suppliers and customers.
* Pragmatic decision-maker with a competent automotive technical knowledge.
* Experienced with dealer management systems (DMS) including manufacturer warranty & goodwill claim recovery processes and procedures.
* High customer satisfaction drive, experienced negotiating skills preferable with an appropriate qualification in supplier management / marketing.
* Excellent numeracy and literacy skills required.
* Computer literate with a minimum of "intermediate level" on Microsoft Office Systems (i.e. Word, Access & Excel).
* High achievement & drive with a proven ability to deliver results, showing professionalism, knowledge and enthusiasm.
* Team player who actively participates in team & company objectives and has an enthusiasm and commitment to work towards set goals and objectives.
* Flexibility, willing to travel (including staying overnight) to carry out variety of tasks & activities requested and prepared to work additional hours as may be necessary from time to time.