Healthirl Migrations – IT Engineer
Within the OoCIO there is a requirement to augment the current resource pool with a suitably skilled Support Technician who will primarily work as part of the Healthirl Migrations Team to migrate users, devices & mailboxes from the 8 legacy domains to the one single national Healthirl domain.
Responsibilities may include, but are not restricted to:
Geographical based to provide onsite support in specific site or multiple sites i.e. mobile
Liaising with the Relationship Managers to receive weekly migration schedule, arriving on-site to perform the migrations, managing any issues through to resolution & ensuring a good customer service experience
Escalate issues (Application, Hardware) where necessary to the POD Lead and/or Technical Manager
Prioritise, manage and responding to Service Desk calls in a timely manner logged on the service desk system; including travel to sites to support users within our geographical region
Establish and build on good working relationship with customers & end-users
System administration using Active Directory
System administration – amend privileges/security permissions on server shares, setup of new shared folders on existing shares
Set up / amend Windows accounts/mailboxes, Microsoft exchange & Microsoft servers
Access and update email branding site for new and staff movers
Liaise with third party vendors for software \ hardware installations
Troubleshoot and if required, referral of hardware faults to third parties
Troubleshoot system problems, diagnose and solve software faults e.g. Citrix
Install and configure computer hardware and peripherals, operating systems and applications
Be aware of & contribute to the Healthirl Migrations Knowledge Base
Complete post-migration form for central team
Deal with 'how to' and information requests including data security and ICT policies
Liaison with local and national ICT teams, e.g. Server and Network management
Engagement with service providers (managed print, applications, etc) to co-ordinate migration activities
Site assessments for migrations
Undertake necessary training appropriate to the role
Other
Coordinateoffice activities to secure efficiency and compliance to procedures and processes
Create and update records and databases with personnel, financial and other data
Submit timely reports and prepare presentations/proposals as assigned
Assist and interact with colleagues & project teams as requested
Full clean Irish Driving Licence
Experience:
Must have a minimum of 1 years' experience working in an IT Support environment
Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing.
Demonstrate good problem solving, analytical and decision making skills
Demonstrate evidence of production of quality deliverables
Demonstrate understanding of Irish Healthcare system
Business Competencies:
Excellent written and oral communication skills
Excellent teamwork and interpersonal skills.
Proven ability to organise work with an organized manner
Self-starter with a willingness to take responsibility
The ability to interact with key stakeholders in a professional manner
Education:
Third Level Education Qualification is preferable
Professional certificates such as Comptia, Microsoft, Cisco is preferable
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