Overview
Our client, a leading organisation in the professional services sector, is seeking an experienced M3 ERP Application Support Analyst to join their team in Dublin. This is a permanent position suited to individuals with solid exposure to M3 ERP systems support.
Responsibilities
* Provide day-to-day support for the M3 ERP platform, assisting internal users and resolving technical issues.
* Monitor system performance, ensuring application stability and availability.
* Troubleshoot and resolve functional and technical problems, escalating as needed.
* Work collaboratively with technical teams and business stakeholders to support system improvements and upgrades.
* Assist in system configuration and testing for changes and enhancements.
* Maintain and document support procedures and technical documentation.
* Provide support for integration points with other business systems.
* Participate in the implementation of new modules or features as required.
Experience Required
* Minimum 2–3 years’ experience supporting M3 ERP applications in a similar role.
* Demonstrated experience in issue diagnosis, root cause analysis, and end-user support.
* Solid understanding of ERP business processes, especially within a professional or industrial setting.
* Familiarity with Infor M3 CloudSuite is highly advantageous.
* Experience working in a structured IT environment, ideally using ITIL frameworks.
* Exposure to manufacturing, distribution, or supply chain sectors.
* Understanding of database queries and ERP system reporting tools.
Educational Requirements
* Bachelor’s degree in Computer Science, Information Technology, or a related field.
* Monday to Friday schedule with flexible working options.
* Competitive salary and comprehensive benefits package.
* Pension scheme, life assurance, and performance-based bonuses.
* Hybrid work model with on-site presence in Dublin as required.
How to apply
If you are interested in this role, please apply with your updated CV
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