Clerical Officer - ICT
Dublin 1 Office
35 hours per week
Overview of the role
Applications are invited for a temporary (Fixed Term Contract until mid-January, with potential extension beyond that for a further year).
ASAP Start
Salary: €33,000 - €48,000 (salary scale)
Duration: 7-month FTC
Benefits included
Hybrid working
This role is a great opportunity for an IT graduate or a candidate looking to start/continue their IT career.
The Clerical Officer: ICT will work as part of the ICT team under the management of the Finance and Operations Assistant General Secretary and the overall management of the General Secretary. They will be assigned specific duties, exercising sound judgment, skill, and diligence, and demonstrating flexibility as required.
Main responsibilities include:
* Providing IT support to employees and remote users in a professional and friendly manner
* Responding to ICT Helpdesk support emails, calls, and tickets
* Supporting MSP engineers on projects
* Documenting troubleshooting steps and creating knowledge base articles
* Remotely diagnosing and troubleshooting issues
* Seeking opportunities to improve IT systems and operations
* Maintaining strong relationships and delivering excellent customer service
* Assisting with data security, network access, and backup systems, including policies, testing, and file retrieval
* Managing mobile phone accounts, handling requests from internal and external committee members, liaising with Vodafone, and managing MDM systems
* Providing training on systems to Head Office staff, external committees, and remote users
* Supporting third-party relationships and ICT projects administratively
* Conducting research related to equipment and systems for new ICT projects
* Providing on-site support at the Northern Office as needed
* Engaging in continuous ICT training and development
* Performing other duties as assigned by the General Secretary
Additional information
Reed Specialist Recruitment is an employment agency and business for recruitment. We will contact applicants via phone, email, or SMS to discuss opportunities. You may opt out at any time.
Skills:
ICT, clerical, IT, union, members
Benefits:
Negotiable
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