Job Title: Guest Experience Manager
The Guest Experience Manager is responsible for creating a positive atmosphere that encourages repeat business.
* Demonstrate punctuality and wear a clean, well-groomed uniform at all times.
* Conduct monthly departmental meetings to discuss performance and goals.
* Maintain high standards of personal and work cleanliness and hygiene.
* Stay informed about upcoming events and make plans accordingly.
* Monitor arrival lists and be aware of VIP arrivals.
* Build relationships with guests to extend their preferences and create new customers.
Key Responsibilities:
* Work within established targets - room revenues, occupancies, and rate achievement.
* Manage staff scheduling while adhering to budget constraints.
* Ensure the front desk operates professionally, maintaining set standards.
* Offer agreed-upon services and amenities.
* Handle complaints efficiently and constructively.
* Review ledger bills before they reach accounts.
* Monitor management accounts.
* Manage deposits, lodgements, floats, and foreign exchange.
* Fulfill the company's Code of Conduct.
To apply, visit our careers page and complete the application process.