Job Description
We are seeking a technical support professional to join our team in Dublin. The ideal candidate will have excellent problem-solving skills and strong communication abilities.
* Provide technical assistance to customers via phone, email, or remote access.
* Analyze complex technical issues and resolve them efficiently.
* Publish articles on technical support topics in an online knowledge base.
* Document cases and resolutions clearly in the CRM system.
Required Skills and Qualifications
The successful candidate will have:
* A logical and structured approach to problem-solving.
* Strong written and verbal communication skills.
* A customer-centric attitude and ability to interact with customers professionally.
* A good understanding of network protocols and basic networking concepts.