Overview
Learnosity is seeking an Account Manager to focus on our Questionmark product line. You will manage and grow a portfolio of Questionmark customers, ensuring they get maximum value from the platform. This role is pivotal in understanding customer needs, aligning them with Learnosity's solutions, and driving revenue growth through renewals, upsells, and cross-sells of new features and capabilities.
Working closely with our Business Development, Product, and Customer Success teams, you will be responsible for strengthening long-term relationships with customers, while proactively identifying opportunities for growth within the Questionmark portfolio.
Responsibilities
* Revenue Retention & Renewal: Own the renewal process for Questionmark accounts, ensuring high retention and minimal churn.
* Customer Understanding: Develop a deep understanding of customer requirements, goals, and challenges; use this insight to drive alignment with Learnosity’s roadmap and Questionmark’s capabilities.
* Upsell & Expansion: Proactively identify and close upsell opportunities, particularly around upcoming AI products, advanced authoring features, and additional services.
* Account Planning: Build and execute strategic account plans for your Questionmark customers, working to expand usage and increase adoption across departments.
* Stakeholder Management: Build relationships with both technical and business stakeholders, positioning yourself as a trusted advisor.
* Feedback Loop: Communicate customer feedback, use cases, and market insights to internal teams to influence product development and marketing strategies.
* Collaboration: Partner with internal teams (Customer Success, Product, Support) to deliver a seamless Questionmark customer experience.
Experience and Requirements
* Minimum 3 years’ experience in Account Management, renewals, or upselling within a B2B SaaS environment.
* Demonstrated ability to identify upsell opportunities and negotiate commercial terms.
* Proven track record of hitting or exceeding revenue targets through renewals and upsells.
* Experience discussing technical products (APIs, AI tools, or new SaaS features) with both technical and non-technical audiences.
* Strong commercial acumen and ability to balance customer satisfaction with business growth.
* Flexibility to work across global time zones (US, Dublin, Sydney).
Skills and Competencies
* Strong negotiation and closing skills.
* Excellent communication skills — clear, persuasive, and able to adapt for different stakeholders.
* Strategic thinker with sound business judgment.
* Highly organized with strong planning, prioritization, and time management skills.
* Consultative approach to problem-solving and customer engagement.
* Comfortable handling challenging conversations and high-pressure situations.
* A team player who embodies Learnosity’s values and leads by example.
Benefits
* Flexible work practices
* 20 days PTO
* Career support & development
* Team social budgets
* Healthcare benefits
* Company-paid parental leave (10 weeks primary, 2 weeks secondary)
Additional Information
Salary & package dependent on experience.
Location: Dublin, Ireland. Ireland-based candidates only; please note the following application instructions and privacy policy.
Please only contact us if you are a candidate interested in applying for this role. You must have the right to live and work in Ireland to apply - No Recruiters Please.
Find out more about your career at Learnosity at learnosity.com/careers/ and review our Recruitment Privacy Policy.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: IT Services and IT Consulting
#J-18808-Ljbffr