Customer Success Specialist
\
We are seeking a tenacious Customer Success Specialist who is passionate about ensuring customers have the best experience with our CRM. This role is crucial for driving onboarding, retention, expansion, and overall company growth.
\
Responsibilities:
\
\
1. Cultivate robust relationships with key clients and stakeholders, conduct routine check-ins and business reviews to grasp their evolving requirements.
\
2. Become a product and industry expert to deliver high-quality demos and clearly communicate company value.
\
3. Support potential customers from the first engagement to subscription.
\
4. Identify upselling opportunities with existing customers.
\
5. Develop and implement strategies to retain customers, with the goal of reducing churn and enhancing overall customer satisfaction.
\
6. Identify potentially vulnerable client relationships and proactively implement measures to fortify them.
\
\
Requirements:
\
\
7. Proven experience in customer success preferably in a technical or SaaS Company (3+ years).
\
8. Familiarity with customer support processes and CRM tools.
\
9. Proven track record in developing and executing customer retention strategies to minimize churn and enhance overall satisfaction.
\
10. Ability to empathize with customers, listen and understand their needs, and tailor solutions to address their unique challenges with a positive and proactive attitude to inspire confidence and trust in customers.
\
11. Goal-oriented with a focus on meeting and exceeding metrics and objectives.
\
12. A hunter mentality and an ability to proactively identify and pursue new opportunities with focus and determination.
\
13. Exceptional verbal and written communication skills to effectively interact with clients and internal teams.
\
14. Bachelor's degree in business, communications or a related field (preferable).
\