Overview
Ready to be the face of our brand, and engage with customers from the moment they set foot in the shop? Join our shop team, where every interaction is a chance to spread joy and beauty, creating unforgettable experiences for every customer.
Rituals Advisor is a role within our store team. You engage directly with customers, listen to their needs, and advise them on which of our products are the perfect match for them. You turn every customer interaction into a memorable customer experience. By working closely with your Store Manager and Assistant Store Manager, you’ll help the store achieve its goals and provide a ‘best in class’ customer experience. You’ll follow store operational and safety procedures and keep the store clean and tidy according to company visual merchandising standards.
High on energy, low on ego and with a little bit of humour, you are capable of connecting with customers and making them feel at home in our stores. You are professional and excited about our brand, and know how to share that excitement by showing customers how our products can make them feel even better.
Responsibilities
* Engage directly with customers, listen to their needs, and advise on product matches
* Provide a best-in-class customer experience by delivering friendly, knowledgeable service
* Follow store operational and safety procedures
* Keep the store clean, tidy, and aligned with visual merchandising standards
* Collaborate with Store Manager and Assistant Store Manager to achieve personal and store goals
Qualifications
* Relevant experience in a similar position within retail or hospitality
* A customer-service mentality and team-player work ethic
* Decision making and problem-solving skills
* Good attention to detail, organized and structured
Benefits
* Training and development opportunities
* Competitive bonus scheme
* Rituals employee discount
* Numerous wellbeing initiatives and EAP
* Company & Team Events
All your information will be kept confidential according to EEO guidelines.
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