Overview
Your Team We are looking for a BI Analyst to join the Customer BI Team. The BI Analyst will work on driving insight across multiple areas of the business including Product and Commercial and will work in close collaboration with these teams to improve our products for our customers. The Customer BI Team is responsible for delivering insight and analysis to assist in the development of and implementation of improvement projects that would particularly benefit customer experience and drive operational efficiency.
What you’ll do
* Measure and analyse historical Flutter UK&I data and report on trends.
* Conduct research and analysis into the primary drivers of customer experience and product performance.
* Build and maintain reports/dashboards for various teams within the department, using a variety of BI tools.
* Assist the team with completing ad-hoc insights requests from the business.
* The role requires frequent engagement with various teams across the business; strong communication, influencing, analytical thinking and stakeholder management skills are critical to success.
* Collaborate with multiple teams in the detailed analysis of large, complex datasets.
* Utilise web analytics data to identify customer difficulties or areas of improvement to shape how the customer interacts with our products.
* Measure return on investment/impacts of changes, and present results as management information consumable by senior management (including Executive Committee level).
* Become a specialist within the business on our products and the key customer journeys within said products.
Skills, Capabilities & Experience Required
* Experience in Data Analysis and insights.
* Formal training or proven experience in SQL.
* Experience in Business Intelligence or Management Intelligence.
* Experience using BI/Data Visualisation platforms (e.g. Tableau, Looker, Power BI).
* Experience using Python or R is an advantage.
* Experience working with Google Analytics or other web analytics platforms is a distinct advantage.
About Flutter UK & Ireland
Extraordinary starts here. Flutter UK & Ireland unites a dozen brands, hundreds of teams and thousands of colleagues who create trusted entertainment for millions of customers every week. With the likes of Paddy Power, Betfair and Sky Betting & Gaming in the fold, we’re the largest division of global entertainment giant Flutter and boast some of the most popular apps and games in UK and Ireland markets.
At Flutter UK&I, we can guarantee you that no two days will ever be the same — and you’ll have the chance to make a difference to your career, the industry, and your amazing colleagues.
What We’ll Offer You
* £1,000 learning fund
* Uncapped leave
* Twice-yearly bonus (with part of it guaranteed!)
* Pension contribution scheme
* Private healthcare
* Flexible ways of working – home or office, it’s your choice!
* Access to thousands of Udemy courses
* Invest via the Company Sharesave Scheme
* 16 hours paid volunteering time per year
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don\'t have to meet all the requirements listed to apply for this role.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Research, Analyst, and Information Technology
Industries
* Entertainment Providers
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