Hotel Duty Manager Job
This role involves overseeing hotel operations to ensure exceptional guest service. The primary point of contact for guests, handling queries and feedback with professionalism is essential.
Main Responsibilities:
* Oversee daily hotel operations to deliver high-quality guest experiences across departments.
* Manage interactions with guests, addressing their concerns in a courteous and professional manner.
* Support front-line staff in delivering excellent customer service while maintaining brand standards.
* Facilitate collaboration between departments to maintain operational efficiency.
* Review shift reports, cash procedures, and daily handovers to identify areas for improvement.
* Work closely with senior management to enhance training, development, and operational excellence.
* Maintain compliance with health, safety, and hygiene regulations.