We are currently recruiting a highly organised Guest Experiences Administrator with the ability to be
professional and communicate courteously and efficiently with guests and
colleagues alike. We are looking for a service driven individual to join
our five-star team. This is a fantastic opportunity to either begin or continue
your career in Irelands only double Forbes Five Star hotel. Working with a
professional and welcoming team you will be part of creating Ashford moments
for our guests and colleagues with your main duties including:
1. Emailing
guests prior to arrival to prepare a bespoke plan for their stay.
2. Communicate
hotel information to guests, to fully inform on all services and offerings
available.
3. Update
Opera to reflect guest's plans.
4. Keep
up to date with hotel dining, Spa and so forth, this information will
instil confidence with our guests in the services we offer.
5. Communicate
with all third party activity suppliers to have up to date information
regarding activities and services they provide.
6. Work
closely with Reception, Concierge and Reservations.
The ideal candidate for the Guest Experiences Administrator should:
7. Self-motivated
and standards-driven, with the ability to thrive in a fast-paced
environment.
8. A
fluent English speaker who maintains high personal standards and embraces
the challenges of working in Ireland's most luxurious hotel.
9. Excellent
communication and interpersonal skills.
10. Strong
organisational abilities with a talent for prioritising tasks effectively.
11. A
commitment to delivering quality guest service.
12. A
people-oriented individual with the drive and potential to grow within our
dynamic, service-driven environment.
13. Flexible,
willing to work within the Rooms Division department when needed,
including front-of-house and estate duties.
14. Capable
of handling high-pressure situations and busy periods with composure.
15. Knowledgeable
about Forbes 5-star standards.
16. Using
innovative, adaptable, and flexible in approach.
17. Legally
eligible to work in Ireland.
Who are we?
Join Ashford Castle and become part of a legendary story. As
Ireland's only double Forbes Five-Star Hotel & Spa, Ashford Castle is a
true icon of Irish heritage and a proud member of the Red Carnation Hotel
Collection. Beyond its grand stone gates lies an unforgettable experience. Once
home to the Guinness family, this 800-year-old castle offers award-winning
luxury, exceptional dining, a world-class spa, and a passionate team dedicated
to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK &
Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star
award in
What's in it for you?
18. Professional,
award winning training and development opportunities.
19. Discounted
accommodation rates with Red Carnation Hotel Collection.
20. Annual
Staff Appreciation Party and other Employee Recognition Events.
21. Discounted
rates with many local businesses and third-party service providers
(including Estate Activities).
22. Heavily
subsidised accommodation (subject to availability).
23. Free
meals on duty.
24. Complimentary
dry cleaning of business attire.
25. Recommend
friend and family bonus scheme.
26. Two
paid volunteering days each year.
27. Holiday
allowance increasing with length of service up to 25 days.
28. Hotel
based recognition incentives.
29. Free
access to Employee Assistance Programme.
Join us in this incredible new opportunity
We are an equal opportunities employer. The successful
candidate must also be legally eligible to work in Ireland.
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