Job Overview
This role involves overseeing employee performance, providing guidance on quality and market expectations, collaborating with the training department as needed, attending meetings to review results, analyzing data to identify trends, and assisting in developing projects aimed at enhancing quality and operational efficiency.
The successful candidate will also be responsible for managing quality systems, performing administrative tasks, establishing action plans to improve employee performance, and offering feedback on policies.
This is an opportunity to utilize your analytical skills, work collaboratively with cross-functional teams, and contribute to driving business success through high-quality deliverables.
Key Responsibilities
* Monitoring employee performance and providing coaching on quality and market requirements
* Collaborating with the training department as needed
* Attending meetings to review results and analyze data to establish trends
* Assisting in developing projects aimed at improving quality and operational delivery
Required Skills and Qualifications
• A Bachelor's degree in a relevant field
• Experience in content moderation, trust & safety, or content quality assurance
• Proficiency in English (C1 or above) and the specific language advertised
• Excellent communication and problem-solving skills
• Flexibility to work across shifts and adapt rapidly to changes
• Ability to work under pressure with multiple tasks
Benefits
• Opportunity to work on challenging projects and develop your skills
• Collaborative and dynamic work environment
• Potential for professional growth and development