Job Description
The Switchboard Administrator will be responsible for the effective day-to-day running of the service, ensuring an exceptionally high standard of customer service, with a consistent and seamless delivery within their areas, to help customers & staff efficiently and in a friendly manner.
Job ResponsibilitiesAnswering phones using a switchboard, managing multiple lines, or interacting with the bank's central switchboardTransferring incoming calls promptly to the appropriate extensionOperating communication systems such as Cisco system & VXMaintaining CAFM system (Real Time)Supporting the team with full administration and coordination of reactive works on-site with both in-house and external suppliersIncludes logging and updating tickets, quotes, follow-up service reports, etc.Raising requisitions for orders and performing other administrative duties
QualificationsPrevious switchboard and helpdesk experience is desirableDiligent and flexible; able to work independently as well as part of a teamGood knowledge of all Microsoft packagesExcellent telephone manners and communication skills (client liaison is a critical part of this role)Ability to accurately complete tasks, assignments, and responsibilities in a timely manner