Operations Coordinator
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This role is ideal for a detail-oriented and proactive individual who thrives in a fast-paced environment and enjoys a varied workload. The Operations Coordinator will be responsible for managing CRM systems, providing support to management while assisting with engagement and fundraising initiatives.
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Key Responsibilities:
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* Coordinate day-to-day operations to ensure efficient workflow across various departments.
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* Schedule and organise meetings, appointments, and events to support team activities and business operations.
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* Maintaining & updating CRM systems to ensure accurate records of donors, clients, and partners.
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* Tracking & analysing engagement data, generating reports, while supporting the development of strategies to improve relationship management and fundraising efforts.
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* Assisting the finance team with basic bookkeeping where required.
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* Assisting in the preparation of reports, presentations, and documents to support the management team and other key stakeholders.
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* Track and manage budgets, expenses, and financial reports to ensure efficient use of resources.
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* Handle customer inquiries and resolve operational issues in a timely and professional manner.
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* Collaborate with team members to improve operational processes, identifying inefficiencies and recommending solutions.
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Key Requirements:
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* A minimum of 3 years of experience within an administrative role.
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* Experience working with CRM systems and databases.
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* Previous financial administration experience ie bookkeeping, credit control, payroll etc.
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* Strong organisational and multitasking skills, with the ability to prioritise.
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* Excellent communication skills, both written and verbal, with a customer-centric approach.
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* A proactive attitude with the ability to work independently and as part of a team.
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* Previous experience in fundraising or engagement activities is a plus but not essential.
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* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
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