Summary
Apple is a place where extraordinary people gather to do their best work. Together we create products and experiences people once couldn’t have envisioned — and now can’t imagine living without. If you’re excited by the idea of making an impact, joining a team where we pride ourselves in being one of the most diverse and expansive companies in the world, a career with Apple might be your dream job!
Description
In this fast paced role, you will provide front line support for Apple’s MPLS backbone network; its extensive DC, Edge, and Internet connectivity; and its underlying metro and long‑haul optical transport networks to address a wide variety of business challenges. You will be comfortable in a dynamic environment with the ability to multi‑task and provide operational support to various operational teams and implementation groups within Apple to resolve critical network related issues.
This position requires a collaborative teammate with excellent written and verbal communication skills who will enjoy working with others around the globe to maintain the networking infrastructure. Your responsibilities will include working on tickets and break fixes, taking escalations from and mentoring junior team members, developing network automation playbooks, maintaining and upgrading existing networks to current standards, coordinating peering expansions, and contributing to technical and procedural documentation.
In this role you will obsess over minute details and drive operational excellence in every aspect of your work to deliver the best possible customer experience. In addition to the required technical networking skills, this position will also draw on strong interpersonal skills and an individual who enjoys the dynamic nature of Apple’s environment. If you enjoy close collaboration, open and active discussion, and following through on the details, we think you’ll love being part of our team!
Minimum Qualifications
Experience in network operations within a large scale enterprise or a service provider environment.
Experience evaluating and managing outages to business critical infrastructure.
Working knowledge of TCP/IP, BGP and various IGP protocols.
Proficiency in MacOS, Linux, or other flavours of UNIX.
Preferred Qualifications
Degree or equivalent experience in a relevant IT discipline.
Self‑starter, self‑motivated, self‑directed, self‑sufficient.
Experience working in large scale network environments with ITIL Incident, Problem, and Change Management processes.
Ability to maintain composure and customer‑service focus in a fast-moving environment.
Cisco CCNA, Juniper JNCIA/JNCIP, or equivalent experience.
At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
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