Job Summary
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The Service Advisor serves as the key liaison between customers and the service department, ensuring a seamless customer experience throughout the service process.
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Key Responsibilities:
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* Greet customers in a professional and friendly manner.
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* Listen to customers' descriptions of issues with their vehicle and determine the required services.
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* Prepare accurate service estimates and repair orders.
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* Explain service details, timeframes, and costs to customers clearly and transparently.
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* Schedule service appointments and manage the workflow in the service department.
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* Liaise with technicians to get updates on service progress and communicate this to customers.
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* Ensure all services and repairs are recorded accurately.
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* Follow up with customers after service to ensure satisfaction and encourage repeat business.
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* Handle customer complaints with tact and professionalism.
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* Promote additional services or maintenance to improve vehicle performance and longevity.
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Required Skills & Qualifications:
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* Proven experience in a customer service or automotive role (preferred).
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* Strong communication and interpersonal skills.
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* Ability to explain technical information to non-technical customers.
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* Attention to detail and strong organizational skills.
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* Basic knowledge of automotive systems and repairs.
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* Familiarity with dealership or service center software systems (e.g., Kerridge, CDK, AutoMate).
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Working Conditions:
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A fast-paced environment with frequent customer interaction may be required. Standing for extended periods and occasional lifting of materials may also be necessary.
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Typical hours include weekdays and occasional weekends, depending on dealership or service center hours.
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Skills:
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* Accuracy
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* Service advisor
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* Automotive
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