Aftercare Manager Aftercare Manager for a Tier 1 Main Building Contractor to work across our clients prestigious large scale projects in the Dublin region.
This successful Aftercare Manager will report to a company director and be primarily responsible for dealing with defects after completion.
Role: Coordinate Stakeholders: Manage daily interactions between clients, subcontractors, and the Maintenance Team to ensure effective defect resolution and aftercare.
Resolve Defects: Address disputed defects with clients or subcontractors, maintaining strong relationships while ensuring timely and accurate resolutions.
Manage Helpdesk: Oversee the Helpdesk system to log and track all maintenance and defect work, ensuring regular updates and adherence to procedures.
Ensure Workflow Compliance: Assess and action defects according to established workflows, ensuring accurate diagnosis of root causes and raising Non-Conformance Reports (NCRs) for major defects.
Lead Meetings and Reporting: Chair weekly Maintenance Meetings, circulate minutes, and deliver monthly Procore dashboards, fortnightly progress reports to the Quality Department, and interim dashboards during defect periods, covering progress, costs, and milestones.
Build Relationships: Develop ties with specialists, architects, engineers, and clients FM teams to support defect management and aftercare processes.
Identify Trends and Lessons: Analyze defect trends, propose solutions, generate Lessons Learned with project teams, and prepare Quality Alerts as required by the Quality Department.
Support Commercial Processes: Empower the Commercial Team to handle notices, warranties, and obligations; ensure proper record-keeping for non-compliant subcontractors; and track costs for access, plant, materials, and equipment to recover expenses from the supply chain.
Required: Previous experience as a aftercare / defect manger.
Experience of defect resolution or Property Management (Ideally) Will consider strong site management experienced candidates that want to move into this area Package €80k-€90k Pension and other benefits Company Vehicle or travel allowance If you are a Aftercare Manager considering a career move, send your CV or contact Declan Hasson for a confidential discussion.
GPC will not send any applicants CVs to clients without a full discussion and prior consent.
GPC is a specialist construction recruitment consultancy with 26 years experience based in Dublin.
Skills: Aftercare Manager