Full job description
Spilt Milk is one of Dublin's most vibrant and energetic Ice Cream & Coffee Shop locations.
Located in the heart of Dublin City on Drury Street, we are a small independent business
with big plans. We are seeking a passionate, hands-on Café Shop Manager to lead daily
operations, deliver exceptional customer experiences, and drive business growth. The ideal
candidate is a people-focused leader with strong operational, financial, and customer service
skills who thrives in a fast-paced café environment.
Key Responsibilities
Operational Management: Oversee daily café operations including opening/closing,
inventory control, and adherence to health and safety regulations.
Team Leadership: Recruit, train, schedule, and motivate staff to maintain high
performance and morale.
Customer Experience: Ensure consistent, high-quality coffee and food service;
handle customer feedback professionally and promptly.
Financial Performance: Manage budgets, monitor sales targets, control costs, and
optimize profitability.
Inventory & Supply Chain: Maintain accurate stock levels, manage supplier
relationships, and minimize waste.
Brand & Standards: Ensure the café reflects the company's brand, cleanliness, and
presentation standards at all times.
Marketing & Community Engagement: Support local marketing initiatives and build
community connections to grow the customer base.
Qualifications & Skills
Proven experience as a Coffee Shop Manager, Assistant Manager, or similar role in
hospitality or retail.
Strong leadership and team development skills.
Excellent communication, problem-solving, and organizational abilities.
Solid understanding of café operations, coffee preparation, and customer service
principles.
Financial literacy (budgeting, cost control, reporting).
Proficiency with POS systems and basic computer applications.
Flexible schedule — ability to work early mornings, weekends, and holidays as
needed.
Education
College Degree or equivalent required.
Hospitality or business management qualification preferred.
Job Types: Full-time, Permanent
Benefits:
Employee discount
Tips
Work Location: In person
Job Type: Full-time
Pay: €30,000 - €35,000.00 per year
Job Type: Full-time
Pay: €30,000.00-€35,000.00 per year
Benefits:
* Employee discount
* Food allowance
Experience:
* Management/Supervisor: 1 year (preferred)
Work Location: In person