Job Title: Care Coordinator
Reports To: Branch Manager
Location: Swords
Job Type: Full-Time
InisCare was established with the core principle that contented caregivers lead to satisfied customers. We maintain the belief that exceptional, dependable, and personable home care services are delivered by individuals who receive support from a skilled and empathetic leadership team. Our goal is to support our team of caregivers in delivering compassionate and professional care that enables individuals to maintain active and fulfilling lifestyles.
Job Summary
The Care Coordinator position plays a significant role in ensuring that our services effectively meet the needs of our clients and staff by efficiently managing scheduling and planning. Clear and effective communication with clients, their families, and staff members is vital for the success of the coordinator’s responsibilities.
It is the Care Coordinator’s ultimate responsibility to establish effective communication channels with Health Care Assistants and customers to promptly address any schedule changes. This role also involves managing a team of care assistants, ensuring compliance with healthcare regulations, Employment Law regulations and upholding the highest standards of care. The ideal candidate will possess strong leadership abilities, a thorough understanding of healthcare practices, and a dedicated commitment to enhancing client outcomes.
Responsibilities
* Completing schedules and hours allocation for the care team on a weekly basis
* Ongoing maintenance of customers schedules
* Clear communication lines with staff, Nok and customer, ensuring all changes are clearly communicated
* Closely work with the Care Team to ensure an appropriate health care assistant is allocated to customers
* Managing all types of leave and ensuring cover is provided as required
* Answering phones
* Reporting to the Management team any staff capacity shortfalls
* Focusing on continuous improvement in scheduling including monitoring compliance with Employment Law regulations
* Performing other duties as assigned
* Support and On-Call during out of hours
* Providing a high standard of care in compliance with InisCare Policies
* Ensuring dignity, privacy and independence is maintained and always respected when delivering care
Qualifications
* Microsoft Office Suite
* QQI Level 5 Health Care Award or equivalent /or working towards – Desired but not essential
Skills
* Proficiency in office software (e.g., Microsoft Office Suite, Google Workspace) is essential.
* Strong verbal and written communication skills are crucial for this role, as this role often involve interacting with colleagues, customers, and stakeholders.
* Ability to manage time effectively, prioritize tasks, and handle multiple responsibilities simultaneously.
* Capability to handle issues as they arise and find effective solutions.
* Precision and accuracy in tasks like data entry, scheduling, and document management.
* Strong customer service skills are essential.
Competencies
Communication Skills:
* Verbal Communication: Clear and effective speaking skills for interactions with colleagues, clients, and stakeholders.
* Written Communication: Strong writing skills for drafting emails, reports, and other documents with proper grammar and clarity.
* Listening Skills: Active listening to understand instructions, feedback, and concerns.
Organizational Skills
* Time Management: Ability to prioritize tasks, meet deadlines, and manage multiple responsibilities efficiently.
* Task Management: Keeping track of various tasks and projects, ensuring nothing falls through the cracks.
Attention To Detail
* Accuracy: Ensuring work is free from errors, whether it’s data entry, document preparation, or scheduling.
* Thoroughness: Carefully reviewing work to ensure completeness and correctness.
Problem-Solving Skills
* Critical Thinking: Ability to analyse situations, identify problems, and develop effective solutions.
* Decision Making: Making informed and timely decisions to address issues as they arise.
Interpersonal Skills
* Teamwork: Working collaboratively with colleagues, contributing to team goals, and supporting a positive team environment.
* Conflict Resolution: Managing and resolving conflicts in a constructive manner.
Technical Proficiency
* Computer Skills: Proficiency in using office software, email, and the internet. Familiarity with specialized software relevant to the job.
Experience
* Work Experience: 0-2 years in an administrative or data entry role. Previous experience in a healthcare setting can be advantageous.
* Skills: Strong attention to detail, proficiency PC skills are a requirement.
Benefits
* Competitive salary depends on experience and qualifications.
* Mileage paid at €0.44 per km or use of a company vehicle
* Refer-a-Friend Program – €150.00 per referral
* Career Progression Plan and guidance
* Ongoing training and professional development opportunities including QQI Level courses & CPR Training
Supportive work environment with a focus on employee well-being
Opportunity to make a meaningful difference in the lives of customers
Hours of work
* 9am to 5pm Monday to Friday
* On Call and support to other team members in out of hours
Equal Opportunity Employer Statement
We are an Equal Opportunity Employer. Our company is committed to creating a diverse and inclusive environment where all employees feel valued and respected. We do not discriminate on the basis of gender, age, race, religion, disability, sexual orientation, marital status, family status, or membership of the Traveller community. We welcome applications from all qualified candidates and are dedicated to promoting equality and preventing discrimination in our workplace.
In line with the Employment Equality Acts 1998-2015, we ensure that our recruitment, selection, training, and promotion processes are based solely on the abilities and merits of the candidates and employees. We strive to provide a work environment free from harassment and discrimination, and we support equal opportunities in all aspects of employment. #J-18808-Ljbffr