We are seeking a skilled Field Service Technician to join our team.
This is an exciting opportunity to work on-site with our clients, providing expert technical support and services.
* About You:
* - Enjoy working in a hands-on environment
* - Are passionate about troubleshooting complex technical issues
* - Have excellent communication skills
* - Thrive in a fast-paced team environment
This role requires travel to various client sites throughout Ireland for assigned service calls. A car allowance is provided and travel expenses are reimbursed.
Key Responsibilities:
1. Technical Support: Provide top-notch technical assistance to clients, resolving hardware and software issues promptly.
2. Service Delivery: Travel to client sites to troubleshoot and resolve technical problems, ensuring minimal downtime.
3. Customer Engagement: Develop strong relationships with clients, understanding their needs and delivering exceptional service.
4. Technical Expertise: Stay up-to-date with industry advancements, collaborating with engineers to resolve complex issues.
5. Documentation: Accurately document resolutions and best practices, enhancing team knowledge and efficiency.
Required Skills:
1. Technical Aptitude: Proficiency in mid-to-high-end servers and storage devices.
2. Problem-Solving: Excellent troubleshooting skills, with the ability to manage multiple tasks simultaneously.
3. Communication: Strong verbal and written communication skills, with confidence in customer-facing interactions.
4. Teamwork: Proven ability to work collaboratively within a team environment.
Benefits:
A competitive salary package, including a car allowance and reimbursement of travel expenses.
What We Offer:
The opportunity to work with a dynamic team, develop your skills, and contribute to the success of our organization.