About Us: O'Callaghan Collection is a thoughtfully curated and design led collection of 5 Irish family-owned and managed luxury boutique hotels located in the heart of Dublin and Gibraltar city centres.
Each boutique hotel has its own unique identify that reflects its location and offered guest experience.
Our properties are continually being developed in order to exceed evolving customer expectations.
Our philosophy centres around tailored guest and client solutions.
We prioritise personalised service and experience over a one-size-fits-all approach.
We recognise that excellent customer outcomes are directly tied to the satisfaction and engagement of our employees.
Therefore, our approach to attracting and retaining talent is centred around creating a workplace culture that values and supports our staff.
We seek talented people, visionaries who want to make their mark by helping to create something truly spectacular, who want to know that their opinions count, and their contributions are valued.
We strive to provide our employees with a challenging and rewarding work environment that encourages personal and professional growth.
We offer comprehensive training and development programs to help our team members achieve their career goals and stay up to date with industry trends.
In addition to investing in our employees' career development, we also prioritise their well-being and work-life balance.
We offer competitive compensation packages, flexible scheduling, and a range of employee benefits and perks.
Our goal is to attract and retain top talent in the industry who share our commitment to excellence and passion for providing exceptional service to our guests.
If this sounds like you, wed love to connect.
We are Caring|Proud|Accountable|Determined.
Benefits: Free use of our fully equipped gym Your Birthday as an extra paid day off Enhanced holidays with service Rewards programme Refer a friend - €500 reward Discounted room stays - friends and family Discounted F & B when you are a guest in any of our hotels The opportunity to progress - 4 Hotels in Dublin city and a Hotel in Gibraltar Tax saver for travel tickets Bike to work scheme and a safe place to leave your bike.
Key responsibilities: Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction Actively develop team members skills and performance through coaching and training by setting clear goals and developing new ideas to improve organizational processes.
Implement and drive daily activities including profile updates,, changes to reservations, to increase accuracy and efficiency of information disseminated throughout the company.
To be fully knowledgeable in the operation, functionality and standards required in using the hotel systems Opera Cloud and Windsurfer and agent extranetsin particular to ensure appropriate capture of data for client information, forecasts and results.
Ensure reservation department are aware of availability status in order to monitor occupancy, managing overbooking, tracking of promotional offers, denials, rate and inventory control.
Audit all Opera input of Reservations to ensure accuracy of data entry Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls Manage reservation prepayment where required and ensure this is in line with financial procedures.
Assist reservations manager with auditing and processing travel agent commissions.
Update No-shows and cancellations on all OTAs to avoid unwanted commissions.
Trace and monitor all failed reservations due to integration issues and process reservations manually.
To ensure strict chasing / follow up / contracting procedures are in place and adhered to.
To identify potential sales leads for the Corporate and Leisure sales teams to develop future accounts.
To lead the reservations team to improve their upselling skills to improve average room rate and overall yield penetration.
To develop a good working relationship with both Corporate and Leisure accounts to encourage future loyalty and business opportunities.
Attend corporate sales events/ showcases to build and maintain relationships with key accounts.
Ensure regular communication and meetings with the Reservation team To comply and adhere to all company policies and existing/future procedures related to Human Resources, including managing employee visa restrictions and compliance.
Project related work as required.
Requirements: 2-5 years of similar experience in a hospitality enviornment Excellent skills with Microsoft Word, Excel and Outlook Accurate with a good attention to detail A positive attitude and willingness to learn Experience with Opera Cloud, Windsurfer & extranets Experience with hotel sales and contracting Confident and a clear communicator.
Skills: Opera Reservations Supervisor Benefits: Competitive Salary, Free Gym, Free Parking