Access to Care Ward Clerk -UPMC Aut Even
Location: Aut Even Hospital
Job type: Permanent
Overview of role:
To provide an administrative function to the ward area, supporting nursing and medical staff in the smooth day-to-day running of the ward area. Meet and greet visitors and patients.
Primary Duties and Responsibilities:
Admissions and Communication
* Meet and greet patients and visitors.
* Keep open communication with the nurse in charge on a daily basis.
* Deal with all telephone calls to the department in a professional and efficient manner and ensure all calls are directed to the relevant people capable of dealing with the enquiry.
* Collect admissions from reception when requested.
* Ensure all admissions to department are entered on iSoft.
* Ensure iSoft accurately reflects patient details and liaise with admissions in relation to bed availability.
* Liaise with nursing administration as required.
* When necessary arrange tests outside Aut Even and arrange appropriate mode of transport for patient in consultation with nursing or medical staff.
* When necessary arrange transfer of patients to other departments or hospitals, ensure all appropriate information is photocopied to accompany patient
* Organise clinic appointments, G.P appointments where necessary.
* Encourage patient to complete patient satisfaction/feedback forms.
Medical Chart Management
* To ensure the day-to-day maintenance of patient medical notes. This will include follow up on reports; ensure all test results are filed in patients chart in current admission and in appropriate sections in line with Hospital Medical Record Policies.
* Manage the charts of LA's via theatre.
* To ensure that medical notes, investigation reports, and X Rays pertaining to patients are available at all times. Including X-ray films if required for surgery.
* To ensure that patient identification details are correct and up to date.
* To maintain patient confidentiality in respect of held records, in accordance with Hospital Policy.
* To retrieve notes, X Rays to / from other departments within the hospital.
* To prepare notes of patients going to other hospital departments or referring hospitals, as directed by the Nurse in Charge, and in accordance with policy.
* Retrieval of patient's blood results from the system when requested by medical staff.
* Ensure all x-ray results; nursing and drug administration Kardex are filed in patient's chart following discharge and prior to collection by Accounts department.
* Upon discharge return x-rays to x-ray department for filing.
* Ensure discharge letters / notes are distributed in a timely manner and filed accordingly.
Office Management Duties
* Ward reception duties, organisation of non-clinical areas, i.e., nurses' station.
* Maintain an adequate stationary supply for use within the clinical area, by the multi-disciplinary team.
* To ensure that requests for photocopying etc, are met in a timely manner and are complete.
* To distribute post and redirect mail as necessary.
* Ensure fortnightly payroll timesheets are completed, legible and approved by the CNMII in line with payroll deadlines.
* Ensure Theatre Lists are up to date and available at all time to clinical staff.
* To offer administration support to the CNMII or deputy as requested around clinic audits.
* To complete all administration duties as requested including typing, photocopying and faxing.
* Discharge patients on computer system.
Patient Interaction
* On occasion the ward clerk maybe required to assist in the transportation of a patient or required to accompany a patient to another healthcare facility.
Personnel
* Follow uniform policy reference
General
* Through the course of the working day or week there maybe a requirement to work in other areas of the hospital in line with patient requirements as requested by your line manager/deputy or nurse management.
* Staff must produce satisfactory documentary evidence of all training and experience claimed by them, if required to do so by the organisation.
* To respect the organisational values of the Hospital.
The above Job Description is not intended to be
a comprehensive list of all duties involved and consequently, the post holder
may be required to perform other duties as appropriate to the post which may be
assigned to him / her from time to time and to contribute to the development of
the post while in office.
Qualifications & Experience:
Qualifications:
* Hold a relevant Third Level Qualification or equivalent
Experience:
* Knowledge of general office procedures is essential.
* A minimum of two years relevant work experience
Job Specific Competencies and Knowledge:
* Have excellent administrative and organisational skills.
Personal Competencies:
* Have excellent interpersonal skills and the ability to communicate effectively with management, consultant staff, staff, patients, public and outside agencies.
Equal
Opportunity Statement and Benefits
UPMC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment
for all employees.
At UPMC we provide a total rewards program
that is not only market competitive, but fair and provides growth opportunities
for all our colleagues.
Compensation – Competitive pay for the work employees do – base pay, performance related pay
and premium pay where applicable.
Benefits –
Fully paid maternity and paternity leave for new parents. Competitive Pension
Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover
for all employees up to the age of 66.
Performance and Recognition – Rewards for performance that supports the goals and mission of
UPMC through our annual ACES programme.
Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible
working opportunities to support you to work around external family
commitments.
Development
and Career Opportunities – Opportunities for each employee to reach
their career goals through continued learning and/or advancement.
About
UPMC
UPMC is a renowned multinational academic medical
centre committed to delivering people-focused care that's close to home.
Headquartered in Pittsburgh and affiliated with the University of Pittsburgh
Schools of the Health Sciences, UPMC shapes the future of health through
clinical and technological innovation, research and education.
UPMC expands its expertise globally, bringing world-class care across
continents through its UPMC International division — an owned and operated
network of hospitals and ambulatory care centres in Italy, Ireland and
Croatia. UPMC International brings new access to the signature specialty
services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to
more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since
2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital in
Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in
Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at
the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy
locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across
UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and
Mayo. UPMC has also established a nationwide Concussion Network. UPMC's
Global Technology Operation Centre is based in Kilkenny.