Global Payments is a Fortune 500 worldwide payment technology and software company, providing the world’s leading complete commerce ecosystem to businesses of every size. Our unique, connected infrastructure serves every dimension of commerce, carrying billions of transactions every year—safely and seamlessly. Global Payments is a large-sized enterprise software company (27,000 employees) undergoing product-led and customer centric transformation.
We are seeking an experienced Product Operating Model Snr Program Manager to support driving a critical Product Operating Model Enterprise Transformation initiative. This role sits at the intersection of traditional project-led operating models and modern product operating models, requiring someone who can bridge both worlds effectively.
As a Product Operating Model Snr Program Manager, you will be responsible for orchestrating cross-functional initiatives, managing dependencies across multiple transformation initiatives throughout Design - Pilot - Scale iterations ensuring our transformation efforts deliver measurable business outcomes. You'll work closely with transformation leaders, product leaders, engineering teams, shared services and business stakeholders to establish governance frameworks that enable velocity while maintaining strategic alignment. This role would sit within a high-visibility team that will shape how our organization operates in a product-centric future.
The ideal candidate thrives in ambiguity, can establish structure without creating bureaucracy, and understands that successful transformation requires balancing discipline with adaptability.
Program Management
Support leading end-to-end planning, execution, and delivery of assigned transformation initiatives spanning globally across multiple product teams and business units
Develop and maintain integrated program roadmaps that align product initiatives with enterprise transformation objectives
Manage program-level dependencies, risks, and resource constraints across concurrent initiatives
Establish and track program-level KPIs and OKRs, providing executive visibility into progress and outcomes
Facilitate planning ceremonies and ensure alignment between transformation initiatives and transformation goals
Drive Financial Tracking
Manage Procurement and Legal requests for staffing and onboarding the resources required for the execution
Transformation Leadership
Champion the adoption of product-led ways of working, including Agile, Lean, PDLC and outcome-based delivery models
Support design and implement change management strategies to accelerate organizational adoption of new processes and mindsets
Lead workstream governance forums with senior stakeholders, providing transparent reporting on health, risks, and value delivery
Identify transformation bottlenecks and work collaboratively with leaders to remove impediments
Build capability within teams through coaching, training, and establishing communities of practice
Stakeholder Engagement & Communication
Drive capturing and maintaining documentation on workstream status, escalations, and strategic decisions
Support preparation and facilitation of executive steering committees and decision-making forums with C-suite and senior leadership
Build trusted relationships across product, engineering, operations, and business functions
Manage stakeholder expectations and negotiate trade-offs between competing priorities
Governance & Continuous Improvement
Establish lightweight governance frameworks that enable autonomy while ensuring accountability
Design and implement program management tooling, templates, and best practices
Conduct retrospectives and implement lessons learned to continuously improve delivery effectiveness
Ensure compliance with enterprise project management standards while advocating for appropriate flexibility
Monitor industry trends in product management, payments and transformation to bring fresh perspectives
Strategic Thinking
Ability to connect program-level work to broader business strategy and transformation vision
Comfortable operating at multiple altitudes—from 30,000-foot strategy to on-the-ground execution
Change Leadership
Skilled at navigating organizational resistance and building coalition for change
Empathetic approach that recognizes the human dimensions of transformation
Communication & Influence
Exceptional written and verbal communication with ability to adapt style to audience
Political savvy and ability to navigate complex stakeholder landscapes
Adaptive Problem-Solving
Comfortable with ambiguity and able to create clarity from complexity
Pragmatic approach that balances ideal solutions with organizational reality
Collaboration & Team Building
Natural connector who builds bridges between siloed teams
Servant leadership mindset with focus on enabling others' success
Delivery Excellence
Relentless focus on outcomes over outputs
Data-driven decision maker who balances intuition with evidence
8+ years of progressive experience in program management, portfolio management, or management consulting
4+ years leading large-scale transformation initiatives, preferably in product-led or Agile environments
Demonstrated success managing complex, cross-functional programs with budgets exceeding $5M
Deep expertise in Agile frameworks (Scrum, Kanban, SAFe) or product development methodologies
Proven ability to influence and drive decisions without direct authority in matrixed organizations
Strong analytical skills with experience creating executive-level dashboards and reporting
Excellent facilitation skills with ability to lead diverse groups toward consensus
Bachelor's degree in Business, Computer Science, Engineering, or related field
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