What is the opportunity?
Excellent opportunity to contribute to improving IT Resilience and Continuity testing, associated runbook tooling and ITSC test automation, introducing efficiencies with a focus on continuous improvement and reduction of toil for our customer, colleagues and community.
This role involves contributing to IT Resilience and Continuity testing, runbook tooling and ITSC automation to drive efficiencies and continuous improvement.
In This Role, You Will
* Align our process with the Group's needs, coordinating closely with the Group Resilience & Continuity team to ensure focus on services critical to the Group.
* Implement our service standards, ensuring critical IT services deliver what the customers expect.
* Provide Assurance through testing, verify the capability of critical services to recover within the Group's Recovery Time Objectives (RTOs) and address deficiencies.
* Plan for the future with a focus for the year ahead to meet IT Service Continuity Management Test commitments; ensure quality targets and that critical services are fully prepared for recovery.
What will make you stand out?
* Excellent understanding of IT Continuity concepts and a thorough understanding of RPO, RTO and tolerance levels of IT Service.
* Good technical knowledge of IT Infrastructure and understanding of a wide variety of industry standard infrastructure hardware, tools, and software.
* Demonstrable experience delivering results through cross-team collaboration.
* Liaise confidently with all levels of staff, including Senior Management, with the ability to self-motivate and work under own initiative to diagnose and solve problems.
Desirable (not required)
* Comfortable with Cloud & Hybrid Technology with respect to IT Service Continuity.
* Experience of automation and tooling for IT Service Continuity.
* Experience with automation and runbook tooling (Ansible, Cutover) to support ITSC tasks alongside other technologies (ServiceNow, Microsoft Teams, etc.).
Essential Qualifications
There are no specific qualifications or minimum educational requirements for this role.
Nice-to-have
* Industry certifications (ISO/ITIL) with knowledge of Incident and Change Management.
* Project Management and/or Service Management experience and familiarity with multiple IT Service continuity concepts (Data, DR, Cloud, Backup, Resilience, etc.).
More About The Team
The Service Resilience and Continuity team is part of Technology Services within Group IT. Our team ensures critical services are resilient and recoverable. We focus on continuous improvement, efficiencies, automation and reduction of toil, and encourage creativity and skill development.
This is a hybrid role, based primarily at Cabinteely, Dublin. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration. Specific arrangements will be confirmed by your recruiter.
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Why work with us?
The Bank of Ireland culture prioritises work-life balance with hybrid working, 23 days annual leave and pension contributions. We offer 6 months paid leave, fertility and surrogacy policy, working parent and carer supports, health insurance contributions, employee assistance program, WebDoctor and financial wellbeing coaching. We support staff to pursue educational and professional qualifications to grow your career.
Key Competencies
* Customer Focused - People Manager
* One Group, one team - People Manager
* Agile - People Manager
* Amplify Capability - People Manager
* Manage Risk - People Manager
We are committed to an inclusive and diverse workplace and provide reasonable accommodations during recruitment for disabilities or other needs.
Where agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs/profiles from recruitment agencies will not be accepted for this role.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Information Technology
Industries
* Banking
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