About the Role
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We are seeking a skilled Production Technology Manager to join our dynamic team. As a key member of our Application Service Delivery group, you will be responsible for managing the production environment, ensuring the reliability and resiliency of our technology platform.
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Your Key Responsibilities
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* Provide production management for systems used by Front Office, Operations, and Client teams.
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* Provide oversight for the PGIM Fixed Income technology batch environment.
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* Ownership and accountability for the operation, monitoring, and integrity of the technology platform, including complex nightly data import processes from multiple external vendors.
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* Available to be on-call for failure escalations including evenings and weekends on a rotation basis.
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* Participation in the incident and problem management processes, being accountable for resolution, root cause analysis and technology/business reporting as well as communication.
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* Responsible for the reliability and resiliency of production environment following established incident, change and problem management processes.
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* Relationship management internally with the business and technology stakeholders.
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* Navigate the broader technology organization, build relationships to manage the team's agenda with our critical technology partners.
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* Interface with external vendors and their technical support/development organizations ensuring focus to resolution of issues and strategic enhancements.
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Your Skills and Qualifications
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* 5+ years of experience working in a technology role preferably in software development and/or application support.
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* A hunger for continuous learning, constantly looking for opportunities to improve upon the status quo.
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* Strong communication skills and an enthusiastic team player.
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* Strong research, analytical, investigation and troubleshooting skills.
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* A tenacious sense of ownership and a desire to bring incidents to resolution quickly.
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* Experience with writing database queries using SQL (MS SQL preferred)
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* Familiarity in navigating and writing commands in the Linux operating system.
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* Experience with using scheduling tools (Autosys preferred).
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* Excellent documentation skills with ability to document processes, incident resolution steps etc.
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What We Offer
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We offer a competitive package including:
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* Health Insurance.
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* Annual Leave of 23 days at full pay.
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* Pension Scheme: Members of the scheme can contribute up to 8% of salary per annum and we match contributions up to 8% of salary.
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* Annual Bonus Programme & Shop LK Vouchers.
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* Life Assurance: fully paid by us, employees are covered from their start date and beneficiaries are provided with a lump sum of four times an employee's salary.
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* Education Assistance: we have an Education Assistance Programme that reimburses eligible employees for furthering their education.
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Our Commitment
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We are committed to equal employment opportunity regardless of applicants' gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the traveler community.
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We aim to hire the best people for the open roles and all appointments will be made on merit.
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Any offer of employment made by us will be contingent on receiving satisfactory references.
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Applicants should be aware that background checks will be carried out on all candidates offered a position within our company.
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We have been awarded the IBEC Keep Well Accreditation Mark, this is in recognition of our commitment to making our employees wellbeing a priority.
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