Job Title: Customer Applications Engineer, Inspection, Laser Scanning Products
Key Responsibilities:
* Provide technical applications support for the development and implementation of KLA Pattern Laser Scanning products in customer fabrication facilities.
* Respond to customer requests and provide outstanding support with effective communication.
* Develop recipes to find key defects of interest (DOI) using KLA LS inspection tools.
* Makes presentations on all aspects of existing and new product features.
* Be responsible for acceptance test, customer training, recipe setup, project execution, and related activities.
* Collaborate with KLA service engineers to troubleshoot and identify tool problems and help drive POA's (Plan Of Action) as part of a 7-step problem-solving methodology.
* Escalate field apps issues to division and follow up on issue fixes.
* Provide follow-up support in disseminating technical information on specific applications.
* Drive penetration, share, and adoption of product with customers.
* Understand customer production workflows for KLA solutions to provide maximum value to customers.
* Work on complex problems that require an in-depth evaluation of various factors.
* Assist sales staff in assessing potential application of company products to meet customer needs.
Qualifications:
* Master's Degree in a Physical Sciences or Engineering field is required, or Bachelor's degree with semiconductor experience and knowledge.
* An advanced degree in a technical field related to thin-film deposition, metrology, or surface characterization is beneficial.
* Ability to perform complex data analysis using data-analysis tools, Excel, JMP, MATLAB, or equivalent.
* A background in IC processing/Semiconductor equipment is strongly desirable.
* Excellent teamwork, communication, organizational, analytical, and interpersonal skills are essential.
About KLA Services:
KLA Services is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. We partner with our field teams and customers in all business sectors to maintain high performance and productivity of our products through a flexible portfolio of services.
About KLA:
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. We invest 15% of sales back into R&D, focusing on innovation and collaboration with leading technology providers to accelerate the delivery of tomorrow's electronic devices.