About Us
We are seeking a highly skilled IT Manager to join our team. The successful candidate will be responsible for managing our IT infrastructure and operation, ensuring that we achieve our current and future product and service needs to a best-in-class standard.
The IT Manager will primarily be responsible for supporting the I.T network, servers and workstations, providing software application support, and acting as a primary point of contact for dealing with external providers.
This role will provide opportunities to work on a variety of I.T projects, liaising with different departments across the organisation and providing support across our branch network.
The IT Manager will act within the policies as laid down by the Board, the governance and the rules of the organisation, the Credit Union Act 1997 (as amended) and within the ethos and philosophy of the organisation, with minimal possible risk to the business of the organisation.
Key Responsibilities
* Contribute to the development and implementation of a shared technology roadmap that meets current and future product and service needs of the organisation and our members.
* Regularly report on IT budgets and any trends or deviations in the level of services, or any other matters of concern.
* Generate detailed reports, as well as attend Board and executive meetings as required.
* Manage the IT systems, including system administration, inventory, maintenance, updates and monitoring of system and application events, ensuring issues are appropriately escalated and resolved.
* Develop and enhance relationships with key stakeholders as well as manage and work with vendors in the procurement and maintenance of IT products and services.
* Oversee regular IT supplier reviews to ensure service is being delivered against contracted SLAs as well as coordinate and manage the change processes with suppliers.
* Analyse and improve efficiency, increase accuracy, transparency and knowledge in relation to operational and technological business decisions and workflows.
* Maintain a member-focused outlook in the delivery of IT projects to market while ensuring all technology practices adhere to regulatory and security standards, particularly with reference to cyber security.
* Manage IT Risk and IT security controls of this business as needed for effective security and identify and eliminate weaknesses and vulnerabilities.
* Ensure all governance - audit, validation, compliance, and regulatory requirements are in place and met as it relates to this role.
* Liaise with key stakeholders of the business such as the Risk and Compliance department, Internal and External Audit, and Data Protection function, ensuring the organisation is compliant with legal, statutory and regulatory requirements, policies and best practice.
* Ensure compliance with all Central Bank of Ireland recommendations in terms of IT, with particular emphasis on outsourcing, operational resilience and data governance.
* Responsible for the organisation's overall ICT operational procedures and policies, including the organisation's ICT Business Continuity and Disaster Recovery Plans and the operational resilience framework of the organisation.
* Ensure that employees receive regular training in terms of IT and cyber security and communicate on topical IT matters.
* Manage key deliverables while working towards deadlines that ensures alignment with the organisation's overall strategies.
* Keep abreast of current and emerging IT and web technologies as well as research, evaluate and action the same, relevant to the organisation.