Job Title: IT Airport Support Specialist
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This role involves providing technical support for the Airport passenger processing system, troubleshooting and resolving technical issues, and maintaining continuity of service. You will work closely with colleagues and senior staff to ensure a high level of communication and provide timely updates on live incidents and service requests.
About the Role:
We are seeking an experienced IT professional to join our team as an Airport Support Specialist. In this role, you will be responsible for providing technical support for the Airport passenger processing system, troubleshooting and resolving technical issues, and maintaining continuity of service.
* Key Responsibilities:
* Technical Support: Provide technical support for the Airport passenger processing system, including troubleshooting and resolving technical issues.
* Continuity of Service: Maintain continuity of service by ensuring that all components of the Airport passenger processing system are functioning correctly.
* Collaboration: Work closely with colleagues and senior staff to ensure a high level of communication and provide timely updates on live incidents and service requests.
Requirements:
* Experience: At least 2 years experience in an IT support role
* Languages: Fluent in English
* Technical Skills: Computer knowledge/understanding of operating systems, Microsoft Desktop software (Windows 2010, 2016), practical working knowledge of Network Architecture and IT hardware connectivity, IMAC experience
* Certifications: CompTIA A+ (or willingness to obtain)
* Soft Skills: Strong problem-solving, communication, and teamwork abilities
Benefits:
* Competitive Salary: We offer a competitive salary package
* Perks: Perkbox discounts
* Professional Development: Unlimited access to ESP Learning, including IT certifications and personal development opportunities
Who We Are:
We are a global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security.