Role Summary
We are seeking a highly organised Tenant Liaison Ambassador to act as the primary point of contact between project teams, clients and occupants of properties undergoing renovation works.
Key Responsibilities
* Initial Tenant Engagement: Make first contact with occupants to introduce ourselves, explain the process, outline scope of works, timelines and expectations for both occupant and subcontractors. Provide clear and empathetic communication.
* Pre-Works Coordination: Conduct property walk-throughs prior to commencement of works, explain level of renovation and remedial works required, document and communicate any concerns raised by occupant to Project Manager and client.
* Ongoing Communication & Support: Serve as central liaison between occupant, Project Manager, and client, respond to tenant queries and provide updates throughout project lifecycle, ensure occupants are informed of progress and any changes to timelines or scope.
* Logistics & Relocation Support: Arrange removal teams and storage solutions for occupant belongings where necessary, assist in coordinating temporary accommodation when required, ensure all arrangements are made with sensitivity to occupant's personal circumstances.
* Documentation & Reporting: Maintain accurate records of communications, concerns, and resolutions, provide regular updates to Project Manager and client regarding tenant interactions and status.
* Corporate Responsibilities: Adhere to all our policies and procedures at all times, exercise discretion at all times, fulfill all care and high standards regarding both our organisation and your own health and safety obligations.
Requirements
* Communication Skills: Excellent verbal and written communication skills.
* Organisational Skills: Highly organised with ability to prioritise tasks and manage multiple projects simultaneously.
* Problem-Solving Skills: Ability to think critically and resolve problems efficiently.
Benefits
We offer a competitive salary package and opportunities for career growth and development.
How to Apply
To apply for this role, please submit your application through our website.