Ergo are seeking a
Senior Desktop
Support Engineer
for a permanent position in Dublin city centre.
Working in a high-performance desktop trading environment you will provide technical support to
M365 users
, IT Infrastructure and internal applications. This is a varied role which includes desktop builds, hands-on
Comms Room
duties and systems administration.
Candidates should be able to
disassemble desktop PCs
and replace / upgrade components.
This is an
onsite
role
with excellent learning opportunities.
You should be open to a rotating shift of 9 AM - 5 PM and 6.30 AM - 3 PM.
What will you do?
* Troubleshoot and resolve desktop and server problems upgrading and replacing desktop components
* Diagnose and solve hardware and software incidents and problems
* Act as a central point of contact for all IT infrastructure related requests in relation to servers and IT networks, including maintenance and administration
* SQL Administration and support
* System Monitoring - monitoring of systems through operations monitoring and alerts tools
* Support of Windows Server environment including Exchange Servers
* Support of Office 365 environment
* Application & User Support - provide primary support by dealing with user requests and responding to outages for all operational matters
* Problem escalation to colleagues in other IT Teams where necessary
* Contribute to the documentation of IT policies, processes and procedures
* Install, maintain and support new applications and services
What experience do you need?
* Previous experience in a similar role - Systems Administrator, IT Engineer, Systems Engineer etc.
* COMMS Room experience
* IT Hardware including laptop builds
* Microsoft (Office) 365 Administration
* High availability technologies including UPS and RAID
* SQL knowledge an advantage (training will be provided)
* IT qualifications desirable (MCP, ITIL, MCSA, CompTIA A+ N+ MTA)
Apply today for more info.