Job title:Receptionist Department: Front Office Purpose of job:Under the general guidelines of the Assistant Manager, to provide a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations. Reports to: Assistant Manager Key Responsibilities: To reflect and enhance the hotels mission statement and objectives in all activities and to provide excellent service To carry out all Front Office duties to the standards as laid out in the department SOP manual To assist in achieving goals in relation to mystery audits and all customer feedback platform To ensure all guest profiles are updated and maintained in line with the hotels GDPR policy, To check in and check out guests to the agreed standard as laid down in the departmental game plan manual To answer and transfer calls to the agreed standard To maximise room revenue, through increased occupancy and increased room rates. To pass on any relevant information to other departments e.g. restaurant, accommodation and management To ensure all guests register to the agreed standard. To liaise with the housekeeper regarding room availability, late checkouts and extra departures etc. To ensure all messages are delivered to guests bedrooms To constantly review house status and take the necessary action To be professional in your approach to guests at all times To ensure all guests queries are handled promptly and efficiently To be aware of relevant competitor information and market changes to initiate changes to our services / rates as appropriate To constantly liaise with the housekeeping department to ensure all guest requests are attended to To ensure you are fully aware of any hotel promotions, corporate promotions or special activities going on in the hotel/area. To maintain own working area tidy and in good shape. To report defective materials and equipment to the appropriate individual To show respect for other team members To ensure all PM accounts are checked out daily. To carry out any duties as requested by the Assistant Manager Rooms/Reception Supervisor and General Manager To carry out any reasonable request from a member of the management team Skills: Customer Service Skills Ability to work well as a team Attention to detail