UK/I Lead Customer Success Manager, Strategic Accounts
Apply for the UK/I Lead Customer Success Manager, Strategic Accounts role at HubSpot.
The Strategic Accounts team at HubSpot services our highest‑paying and most complex customers. This team coordinates the post‑sale customer experience, enabling customers to achieve outcomes and driving usage, desired outcomes, retention and growth.
In This Role, You Will
* Oversee the customer experience for a portfolio of 30‑40 enterprise‑level, high‑value accounts with goals of retention and growth.
* Build and foster deep relationships at all levels of the customer organization, multi‑tasking with customers to ensure alignment with their business goals and use cases and develop long‑term partnerships.
* Use strategic thinking, consultative problem solving, and deep product knowledge to help customers achieve measurable business outcomes, new use cases and maximize their ROI with HubSpot.
* Partner with multiple internal cross‑functional teams (Sales, Marketing, Product, Contract Management, and HubSpot executive leadership) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation.
* Create and deliver Executive Business Reviews, presentations and strategic consultations to align on goals, priorities, growth opportunities, and overall business vision to support optimal adoption of the HubSpot platform.
* Act as a customer advocate and focus on deep platform solutioning by developing adoption roadmaps, identifying and removing technical and cultural adoption barriers, creating and delivering success plans with clear outcomes, aligning internal resources to support customer initiatives.
* Travel onsite to deliver strategic consulting engagements as needed, usually around 2‑3 times yearly.
* Demonstrate a sustained, significant, and quantifiable impact on the business in the areas of program development, team growth and/or people development.
Qualifications
* Experience working with large organizations (200+ employees).
* Experience managing a minimum of $8‑10M ARR.
* A proven track record of measurably impacting customer results through creative problem‑solving, strategic consulting, and change management.
* Exceptionally strong communication and relationship‑building skills, with the ability to multithread across stakeholders and deliver compelling executive‑level presentations.
* Comfortable navigating change.
* Project management expertise, including planning and executing strategic initiatives.
* Experience with risk management, account retention, and renewal strategies.
* An autonomous, proactive approach to identifying challenges and creatively solving them collaboratively.
* Experience as a Senior CSM, Senior Account Management or with strategic partnerships.
* Experience working with VP+ or C‑suite decision‑makers.
Personal Investment in Customer Success
We are committed to helping customers succeed and value diversity and inclusion. If you need accommodations due to a disability, please contact us via the provided form.
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