Duties & Responsibilities Service & Commissioning Provide a complete level of service to our customers on site to include, commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all Equipment and Applications within our Business Portfolio.
To deliver Service Excellence" and ensure customer satisfaction at all times.
Maintain all records and appropriate paperwork with regard to client installations and work carried out.
Create Service Reports for customer signature and complete all Company required paperwork on time.
Carry and maintain an up-to-date stock of spare parts and consumables in the Company vehicle and maintain this stock and equipment in good order.
Participate in the On-Call Engineer Rota.
Maximise revenue opportunities by identifying revenue opportunities on site and by informing the Company of new site developments.
Proactively work with the Head of Industrial Field Service, communicating customer feedback, sales and training opportunities.
Provide onsite briefings, tours, induction / training to customers and to colleagues.
Comply with Departmental changes implemented to improve the operations of the Service Department.
Provide telephone support as and when required.
Review technical documentation and write technical reports accurately in English.
Attend training courses when required and acquire a good working knowledge of the Company's Equipment and Applications.
Health & Safety Adhere to safety and health regulations and obligations, together with all Company Policies and Procedures with particular reference to ISO Quality Procedures, e.g.
Work Instructions and Method Statements incorporating Risk Assessments.
Ensure that all equipment and products are left in a safe manner for customers to use.
Adhere to site rules and participate in site inductions as and when required.
Represent the Company professionally on site and wear at all times the Company branded clothing and personal protective equipment supplied.
.
AD Hoc Duties Provide coverage within the Industrial Service Team during periods of absence which may result in you having to travel to client sites within Ireland.
Attend meeting and training events offsite which may require to be away from home overnight.
Any other Ad Hoc duties as required Requirements And Core Competencies: Flexibility:Demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company.
Ownership & Accountability:To work efficiently and effectively and to take full ownership and accountability for the execution and delivery of the key responsibilities and tasks defined in this role and to seek direction and approval from Management, or appointed delegate, where required.
Professional Relationships:To maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to both to the very best of your abilities at all times.
Team-Player:To proactively contribute to the Companys success and acts as a responsible team player to support colleagues and the best interests of the Company at all times.
IT Skills:To commit to continuous learning and the use of the latest IT equipment and software as required by the role.
Continuous Improvement:To commit to the on-going success of the Company and undertake to actively identify and deliver continuous improvement and growth within the Company.
Policies & Procedures: To follow Company Directives and adhere to Company Policies and Procedures at all times.
Skills: Pharmaceutical experience Electrical knowledge Mechanical knowledge Field Service experience Benefits: Company Vehicle Mobile Phone pension health insurance