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Job Responsibilities:
1. Carry out a broad range of coffee equipment repair and preventative maintenance tasks, from fault finding to diagnosis, ensuring all coffee equipment is left in good working order.
2. Ensure all work meets the correct equipment setup as per the agreed specifications, providing consistent coffee quality to ensure first-time fix and customer satisfaction.
3. Work proactively with the central call centre by taking daily instructions and keeping them updated to keep waiting customers informed.
4. Comply with all on-site arrival procedures by making contact with a manager or supervisor to introduce yourself and seek permission to commence work on equipment.
5. Adhere to Health and Safety procedures by undertaking risk assessments to ensure safe working conditions and reporting any risks to management.
6. Complete all necessary online job sheets, time sheets, and supporting documentation, reviewing and completing them prior to leaving the premises to ensure client satisfaction.
7. Maintain all tools, equipment, and vehicles supplied by the company, reporting faults, breakages, or failures to your line manager daily.
8. Provide agreed spare parts stocks via handheld unit to ensure parts are invoiced to the customer, deducted from stock, and replenished to maintain vehicle stock inventory.
The Person:
* A confident individual with a passion for customer service.
* Demonstrates strong problem-solving skills with an electrical/mechanical background.
* Full training will be provided.
* Computer literate with a clean driving license.
* Self-motivated with a flexible approach to work, location, and hours (required to work 1 in 4 weekends).
Salary:
Negotiable depending on experience, plus overtime, company vehicle, 25 days holiday, EAP, life assurance, and other company benefits.
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