Helpdesk Engineer Job Description: Our client, a market-leading technology-focused organisation, is seeking a Helpdesk Engineer (IT Support Engineer) to join their growing team. This is not a consultancy or MSP role youll be part of a dedicated in-house IT team where your work truly makes an impact. This position offers a hybrid working model (50% remote, 50% on-site), excellent benefits, and a genuine worklife balance. Job Responsibilities: Deliver 1st and 2nd line support via phone, email, and remote access tools. Conduct on-site troubleshooting for hardware, networking, and software issues. Support and maintain desktop, laptop, printer, and mobile device operations. Manage and support Microsoft 365, Windows environments, Azure, and Active Directory. Resolve issues with business-critical applications and core systems. Handle user account setups, system updates, and patch management. Maintain detailed documentation for incidents, solutions, and changes. Escalate complex issues to senior engineers or third-party vendors as needed. Provide outstanding customer service and maintain professional communication at all times. Experience Required: Minimum 2 years experience in a helpdesk or field-based IT support role. Proficiency in Windows OS, Microsoft 365, Azure, and Active Directory. Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, and Wi-Fi. Practical experience troubleshooting IT hardware and peripherals. Experience using helpdesk/ticketing systems. Strong problem-solving and communication skills. Ability to work independently and manage workloads efficiently. Full driving licence and access to personal transport. Desirable Skills: Familiarity with label printers and barcode scanners. Experience using FreshService or similar helpdesk platforms. Exposure to Microsoft Intune or other mobile device management tools. Knowledge of Linux/macOS environments. Competency in SQL for basic querying or data analysis. Understanding of API integrations (REST/SOAP). Experience with ERP systems such as Infor M3. Awareness of ITIL principles and practices. Industry certifications (e.g. CompTIA, Microsoft, Cisco, ITIL). Educational Requirements: A recognised third-level qualification in Computer Science, Information Technology, or a related field. Working Hours & Benefits Hybrid working flexibility to split your time between home and office. Worklife balance Monday to Friday schedule with flexibility Permanent in-house role not a consultancy or MSP, youll be part of the company long-term. Career growth opportunities for professional development and certifications. Attractive package competitive salary, bonus scheme, pension, and life assurance cover.