The HR Generalist role at Cpl is a hands-on position focused on delivering HR support and enabling a positive employee experience across multiple client sites.
Reporting to: Senior Manager, People Experience
Key Stakeholders across TEG:
* Group Managing Director – TEG
* Group People Experience Team
* Director & Associate Director Business Leaders
* Service Delivery Teams
* Centre of Excellence
Location: Hybrid working with responsibility across multiple locations in Ireland and Northern Ireland. Occasional travel to client sites required.
About TEG:
Talent Evolution Group (TEG) provides talent experience solutions through managed staffing RPO (Perm) and MSP (contingent) programs, plus innovative approaches to meet talent challenges. Our guiding principles are:
* Employee Experience
* Customer Experience
* Digital Transformation
Role Overview:
This role will champion the people and commercial agenda across multiple client sites, creating a professional and profitable profile and a positive working environment for all Cpl resources while ensuring compliance with statutory legislation and best practices. The role requires a strong understanding of the business and high commercial acumen.
Key Responsibilities:
* Provide transactional HR support to Service Delivery teams with a focus on change management, restructures, outsourcing, TUPE transfers, redundancy, disciplinary, and absence management.
* Support and empower Service Delivery Managers on all people-related matters.
* Provide coaching to Service Delivery Managers on HR issues relating to agency and contractor teams in ROI and NI, ensuring accurate resolution and documentation.
* Support employees with HR issues or queries, facilitating timely resolutions.
* Deliver HR inductions on client sites to ensure a positive employee experience.
* Deliver HR services through onsite HR Connect Clinics.
* Support compliance administration for agency and contractor workers.
* Work with the CoE team to develop guidance on statutory leave, holidays, and employee experience matters.
* Support the CoE team with HR helpdesk queries (maternity, paternity, compassionate leave, bank holidays, annual leave).
* Arrange OH/Risk Assessment appointments with the Occupational Health Advisor.
* Assist with interviews when required.
* Support group-wide projects, including process improvement initiatives.
Requirements:
* At least 3+ years’ HR operational experience
* Experience managing employee relations
* Knowledge of Northern Ireland legislation beneficial
* Strong business acumen and a commercially minded self-starter
* Good understanding and practical experience of employment legislation in Ireland and Northern Ireland
* Demonstrated excellent administration, communication & business writing skills with strong attention to detail
* Strong project management
* Ability to multi-task and maintain standard/quality on all tasks
* Demonstrated efficient work methods, analytical & problem-solving skills, process improvement orientation
* Demonstrated ability to meet Service Level Agreements/metrics
* Ability to communicate effectively with people at all levels of the business
* IT literate
* Team player with the ability to also work on own initiative
* Excellent interpersonal skills, with the ability to establish credibility with Business Directors, Client Stakeholders / Senior Management and employees
* Strong customer focus attitude
* A professional approach, flexible, open to change
* Ability to cope with pressure of peak workloads through good planning and time management skills
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Human Resources
Industries: Staffing and Recruiting
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