Job Title: Cyber Security Operations Specialist
Job Description:
The role of a Cyber Security Operations Specialist is to provide operational support for the company's network security, endpoint security, enterprise logging, and cyber ops platforms. This includes triaging issues, troubleshooting problems, resolving incidents, and driving continuous improvement through automation and process optimization.
Key Responsibilities:
* Incident, Problem, and Issue Management:
o Triage and resolve incidents, problems, and operational issues across security platforms.
o Perform root cause analysis, implement workarounds, and preventive measures.
o Escalate complex issues to Tier 3 support teams following defined processes.
* Operational Support and Administration:
o Provide Tier 1/2 support for routine tasks like deployment, configuration, patching, and upgrades.
o Execute operational runbooks, maintenance activities, and health checks across platforms.
o Monitor system availability, performance metrics, and error conditions.
* Automation and Tooling:
o Assist with developing automation scripts and workflows to increase operational efficiency.
o Identify opportunities and drive initiatives to automate routine tasks and processes.
* Knowledge Management and Documentation:
o Document procedures, troubleshooting steps, and remediation actions in knowledge bases.
o Contribute to training materials, runbooks, and technical documentation.
* Continuous Improvement:
o Analyze recurring issues, support tickets, and operational data to identify improvement areas.
o Propose and implement process optimizations and preventive measures.
Required Skills and Qualifications:
The ideal candidate will have 0-4 years of experience in IT operations, system/network administration, or security operations. They should have hands-on technical experience with network security, endpoint security, logging, and security tooling. Strong scripting abilities in languages like Python, PowerShell, Bash are also required for automation tasks.
The candidate should possess knowledge of IT service management processes, incident management, and change management. Additionally, they should have strong troubleshooting, analytical, and problem-solving skills, as well as ability to work in a high-paced environment, multi-task, and meet SLA commitments.
Effective written and verbal communication skills are essential. Knowledge of security principles, networks, operating systems, and cloud computing is also beneficial.
Benefits:
The successful candidate will be part of a talented diverse team of over 2000 employees who deliver innovative solutions across various Business Service functions. The company offers a premium workspace with flexible hybrid working options, healthcare, pension, and life assurance benefits, subsidised canteen, onsite gym, travel subsidies, and on-site parking.
The company is committed to diversity, equity, and inclusion (DEI) and has four pillars: EnAble, Age & Culture, LGBTQ+, and GIN-Gender Inclusion Network. The company partners with Access Lilly initiative to make its physical and digital environment accessible and inclusive for all.