Job Description
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This role involves analyzing and evaluating transactions to safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. The successful candidate will be responsible for investigating suspicious buyer activity and behavior that could pose a risk to Amazon, our customers, or merchants.
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Key Responsibilities
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* Investigate and eliminate online e-commerce risk
* Communicate with buyers, merchants, and other external and internal customers via email and telephone
* Maintain Amazon's site quality by enforcing policy guidelines
* Identify and help minimize the risk posed by fraud patterns and trends
* Participate in special projects and partner with business teams as necessary
* Achieve/exceed weekly productivity and quality standards
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Requirements
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The ideal candidate should have proficiency in both English and Korean, with excellent problem-solving skills, strong organizational skills, and ability to effectively manage time and prioritize tasks. Previous work experience in a customer service/retail environment is also essential. Additionally, knowledge of or experience in fraud/risk management, insurance, finance, data analysis, research, translation, or training would be beneficial.
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Benefits
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Amazon offers an inclusive culture that empowers employees to deliver the best results for their customers. As an equal opportunities employer, we value diversity and make recruiting decisions based on your experience and skills.
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About Us
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We are committed to protecting your privacy and the security of your data. Please consult our Privacy Notice to know more about how we collect, use, and transfer personal data.
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Contact Information
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Please visit our website for more information about this role and how to apply.