Job Overview
We are seeking a results-driven professional to join our team in Ireland. This hybrid role will be based in our Drogheda office and involve working 3 days per week.
The successful candidate will be responsible for building strong relationships with Digital Commerce clients across the EMEA region, ensuring they achieve maximum value from our solutions and drive long-term partnership success.
As a key account manager, you will act as a strategic advisor, advocate, and point of contact for your assigned clients, working collaboratively across internal teams to ensure a seamless experience.
Main Responsibilities:
* Client Relationship Management: Own and manage a portfolio of Digital Commerce clients across the EMEA region, driving customer satisfaction, adoption, and retention.
* Cross-functional Collaboration: Collaborate closely with the Sales Team to ensure a smooth transition from the sales process to post-sales implementation and support.
* Customer Advocacy: Serve as the voice of the client within the organization, advocating for their needs and requirements.
Key Qualifications:
* 3+ years in a client-facing role, ideally within the Digital Commerce or SaaS industry.
* Passion AND strong understanding of eCommerce business operations from a business and client perspective, ideally in a B2B or Wholesale/distribution environment.
* Strong technical acumen: ability to learn technical products quickly and work effectively with both technical and non-technical teams.
About This Role
This is an exciting opportunity to join a fast-paced, dynamic company that thrives on innovation and teamwork. If you are a highly motivated individual with a passion for customer success, we would love to hear from you.