Job Overview
We're on a mission to make money work for everyone.
As Risk and Control Manager, you will use your passion for risk and control to support our Operations and Products teams as they build and deliver at pace.
This is a fast-paced and ever-changing environment, requiring flexibility and openness to pivot and focus on different operations domains as needed.
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Key Responsibilities
* Lead change risk assessments - both general risk and control self-assessments associated with operations, product process, and/or tooling changes.
* Support the first line in developing and improving controls that protect customer and business needs now and in the future.
* Ensure governance-related requirements are met - including documentation and approvals.
* Manage and report on the risk and control environment (risks, controls, issues, incidents, remedial actions, etc.) for our operations product domain.
* Manage regulatory and audit deadlines and submissions.
* Help innovate and improve on the effectiveness of governance and risk management processes to ensure they work for our organization.
* Help embed robust regulatory, conduct, and operational risk practices and culture.
* Foster positive and collaborative relationships across the three lines of defence.
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Requirements
* You have a minimum of 3 years of risk and control experience, across operational and conduct risk, pertaining to customer support operations in a regulated environment.
* You have experience with risk governance meetings/committees, and collating data and writing supporting commentary.
* You have a demonstrable ability to lead risk assessments for product change, with a data-led approach to risk identification, assessment, and treatment.
* You have an understanding of relevant regulations and experience applying these principles to day-to-day work.
* You have experience with control testing, and issue and action management.
* You're excited about helping us scale in a compliant, thoughtful, and controlled way.
* You're resilient and comfortable working in a fast-paced and ambiguous environment where the day-to-day job is constantly evolving and changing.
* You are able to meet people where they are at, and be the bridge between internal teams and represent our organization before auditors and regulators.
* You are a self-starter, and able to work independently and make prioritization decisions.
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Diversity and Inclusion
We're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don't have everything that's listed just yet.