Counter Manager
This role offers an exciting opportunity to work as a key member of our team, leading the way in delivering exceptional customer experiences and driving sales growth. As a Counter Manager, you will be responsible for overseeing the achievement of retail objectives in store, ensuring that all sales opportunities are maximized and high customer service standards are maintained.
Sales Goals:
* Achieve counter and service sales targets agreed with the area manager through delegating to Brow and Beauty advisors, making connections with customers, demonstrating products, carrying out beauty/brow services, and booking repeat appointments.
* Maximize all sales opportunities and ensure that the team provides the best customer service and shopping experience possible.
Responsibilities:
* Management - Managing Brow and Beauty Experts by motivating staff and delegating roles, ensuring sales targets are met, and high customer service standards are maintained.
* Sales - Achieving counter and service sales targets agreed with the area manager through delegating to Brow and Beauty advisors, making connections with customers, demonstrating products, carrying out beauty/brow services, and booking repeat appointments.
* Brow Services - Waxing, Tinting, and tweezing to ensure customers love their brows and book repeat appointments.
* Teamwork - Through daily team meetings, effective communication, and recognition of positive work, you will ensure the in-store teams remain motivated and work to achieve individual and counter targets.
* Promotion and Special Events - Building business with innovation by creating both in-store and external events through linkups, interdepartmental events, and counter events including new product releases and charity events.
* Stock - Ensuring the counter remains stocked at all times and reporting any concerns to the area manager immediately.
* Communication - You will be responsible for communication between store/department managers and area managers as well as maintaining high levels of open communication on the counter.
* Administration - You will be responsible for ensuring daily, weekly, monthly, and yearly administration is completed, and where necessary assisting with area manager administration.
* Staff Rotas - You will ensure staff rotas are completed fairly and on a monthly basis.
* Hygiene and Housekeeping - You will ensure the counter and displays are kept clean and hygienic at all times.
About Us:
We believe in building a beauty community for all, dedicated to doing good and feeling good. We celebrate difference and encourage everyone to be their authentic self. If you're passionate about delivering exceptional customer experiences and driving sales growth, we'd love to hear from you!