Start Date: ASAP
Remote working on Fridays after probation
The successful Account Manager must be a self-motivated individual who is driven by enhancing customer experiences and has a proven track record in sales. This role requires a self-starter with the confidence and ability to effectively handle customer feedback. This position is full time on site in Citywest Business Campus.
What does my day-to-day look like?
Act as the primary internal point of contact for selected customers.
Develop and sustain strong, long-lasting customer relationships.
Focus on maintaining and increasing sales by identifying areas for improving customer experience and targeting opportunities, including approving discounts.
Participate in monthly internal and external sales meetings.
Ensure timely and successful delivery of solutions according to customer needs and objectives.
Stay informed about local market conditions and provide feedback on competitor activity in the area.
Expand the core business within managed accounts.
Liaise with Business Development Team
Share relevant customer information for their area.
Collaborate to secure opportunities.
Offer Product Support to Customers
Navigate and understand the product catalog.
Understand main product groups and their uses.
Promote all products and upsell accessories.
Update C4C System (CRM)
Log details of all calls.
Add contacts to customer accounts.
Update contacts with product interests.
Attach useful documents to customer accounts.
Include details of high-value or large orders.
Manage sales opportunities to support the sales pipeline.
Requirements for the role
Demonstrate strong verbal and written communication skills, ensuring clear and effective interaction with customers and team members.
Possess experience in delivering customer-focused solutions tailored to meet specific customer needs, ensuring a customer-centric approach in all interactions.
Proven ability to manage multiple account management projects simultaneously, maintaining a high level of attention to detail and organization.
Provide support at trade events, assisting in the setup, promotion, and engagement with attendees to enhance the company's presence and outreach.
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