Job Title: Program Director for Process Improvement
The Product and Services Optimization Team supports optimization initiatives across a wide portfolio of tools and processes related to critical datacenter environments.
About the Role:
We are seeking a Senior Business Program Manager with deep experience in project and change management, a passion for process improvement, and a sharp ability to drive transformation across cross-functional teams.
Key Responsibilities:
* Drive initiative deployment across managing end-to-end release readiness, deployment activities, and mitigating risks that impact scope, quality, or timeline.
* Work with Engineering, Operations, Finance, and Product teams to deploy complex programs with minimal oversight.
* Communicate program objectives, risks, and status clearly across stakeholders.
* Define vision and strategy for change management initiatives, ensuring effective communication and adoption across the organization.
* Guide teams through transitions with clear planning and execution.
* Leverage data to identify areas of improvement, recommend solutions, and implement streamlined processes that enhance operational efficiency.
* Produce executive-ready collateral including proposals, strategy documents, and stakeholder communication materials aligned with business goals.
* Provide guidance and direction to internal stakeholders, acting as a subject matter expert and positive change agent.
Requirements:
* Bachelor's degree in Business, Operations, or a related field.
* 4+ years of hands-on project management experience.
* 2+ years of experience working cross-functionally with technical or non-technical teams.
* 2+ years of demonstrated success in process improvement initiatives using data and metrics.
* 2+ years of experience in supply chain or procurement operations.
* Advanced proficiency with Microsoft Excel (Pivot Tables, VLOOKUPs, etc.).
Preferred Qualifications:
* Strong business acumen and ability to manage competing priorities in a fast-paced environment.
* Proven ability to influence stakeholders at multiple levels across an organization.
* Experience working in agile environments and familiarity with engineering methodologies.
* Exceptional communication and organizational skills, including experience with executive-level reporting.
* Change management certification (e.g., PROSCI) strongly preferred.
* Comfort navigating ambiguity and using data to drive decisions.
Business Benefits Include: