At Dean Group, we design and operate hotels that are rich with character and rooted in culture – from our flagship The Dean hotels to one-of-a-kind independents. Born in Dublin, we've grown into a global collection spanning Europe and the US. Our spaces are shaped by personality, not playbooks, and our people know that genuine hospitality comes from warmth, not scripts.We are currently seeking an experiencedCentral Reservations Managerto joinDean Group Head Office. The ideal candidate will have a proven track record in leading high-performing reservations teams across multi-property environments. If you have the expertise, leadership, and passion to elevate reservation performance, optimise guest experience, and drive commercial success across a diverse hotel portfolio, we would love to hear from youKey Areas of ResponsibilityPeople Leadership & Team DevelopmentGuest Service & Reservations ManagementSystem Accuracy, Standards & CommunicationSales, Conversion & Revenue SupportReporting, Administration & Operational PerformanceJob PurposeThe Central Reservations Manager leads the reservations function across the group, ensuring exceptional guest service, high-performing teams, and strong commercial results. This role manages the day-to-day operations of the reservations team while driving accuracy, consistency, and service excellence across all booking channels.Working closely with hotel teams, Revenue Management, and Sales, the Central Reservations Manager ensures a seamless reservations process, strong communication standards, and a highly engaged, well-trained team.Key DeliverablesPeople Leadership & Team DevelopmentLead, coach, and motivate the Reservations team to deliver exceptional service and operational excellence.Manage team performance through feedback, coaching sessions, one-to-ones, and structured goals.Develop team capability across systems, communication, sales techniques, and brand standards.Foster a collaborative, service-focused team culture that values accuracy, professionalism, and efficiency.Oversee scheduling, resource planning, and workload distribution to support operational needs.Ensure ongoing training, development, and onboarding for all reservations team members.Guest Service & Reservations ManagementOversee all reservations activities, ensuring timely, accurate responses to calls, emails, and online enquiries.Ensure the team delivers high-quality service to individual, corporate, and group guests.Provide expert guidance on rates, packages, promotions, booking options, and guest requirements.Manage and resolve escalated guest issues or complex bookings with professionalism.Ensure special requests, VIP arrangements, and guest preferences are handled accurately and communicated clearly.Maintain strong communication with hotel departments to support seamless arrivals and guest experiences.System Accuracy, Standards & CommunicationEnsure all reservations are accurately entered, modified, and maintained within Opera PMS and supporting systems.Maintain high standards of data integrity and adherence to reservation audits.Oversee group blocks, daily arrivals, and key events with precise coordination.Keep the team informed of rate strategies, availability updates, restrictions, and promotional activity.Ensure the consistent application of reservation procedures, standards, and workflows across the department.Sales, Conversion & Revenue SupportDrive a strong sales culture focused on conversion, upselling, and maximising revenue.Coach the team in sales techniques, upgrade opportunities, and value-based communication.Monitor performance metrics and identify opportunities for improvement.Collaborate with the Revenue Team on pricing strategies, stay controls, and inventory decisions.Support the achievement of departmental KPIs including occupancy, ADR, RevPAR, and call conversion.Reporting, Administration & Operational PerformanceOversee preparation and review of daily, weekly, and monthly reservations reports.Manage cancellations, waitlists, and last-minute inventory to maximise occupancy.Ensure administrative tasks, quality audits, and checklists are completed accurately.Maintain GDPR compliance and ensure secure handling of all guest data.Monitor operational KPIs and implement improvements where needed.Ensure smooth communication flow between Central Reservations and hotels.Preferred ExperienceAt least 5 years' experience in hotel reservations, central reservations, or front office roles, with a minimum of 2 years in a supervisory or leadership position.Strong working knowledge of Opera PMS and reservation processes.Proven ability to lead, coach, and develop a high-performing team.Excellent communication skills with professional telephone and email etiquette.High level of accuracy, strong organisational skills, and exceptional attention to detail.Ability to prioritise effectively, multitask, and perform under pressure.Strong commercial awareness and understanding of conversion, occupancy, and ADR optimisation.Benefits:Global discounted staff room rates across the groupEligible for a bonus50% off Food and 25% Beverage across the groupIncreased Annual Leave with ServiceFriends and Family discountGym Membership Discounts*Continual training and developmentCareer progression within the GroupGratuities *Meals on shift (Monday - Wednesday)Bike to work schemeTaxsaver for travelRefer a friend schemeWellness at work events and access to wellness platformEmployment Assistance ProgrammeGroup discounts for cinema tickets, shopping deals etcTeam appreciation daysService recognitionRegular fun-filled activities and gatherings for all teams across the group*Applicable to certain positionsDean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting Dean Group to contact you for other opportunities within the Group.